Customer Ratings & Reviews

Have not used this for anything but it is always good to have a peace of mind if anything were to happen

I haven't had to use this service yet, but I'm glad I purchased the 5-year protection plan!

Hope not to have to be on the phone for hours when I am going to need their support

The agent was very professional and provided a great customer service at the installation day. Very professional

5-Year Standard Geek Squad Protection can save you lots of money in the future. You will know what I mean!!

Great insurance to have just in case appliance goes bad . They will fix it or give your money back to buy another amazing deal and price .

I have bought the extended warranty on several devices and appliances. Though I have not had to make any claims, I do have some piece of mind.

Best Buy can provide the tech to fix it, or the means to replace the item, I always purchase the GSP plan.

It's always worth getting 5 year warranty from geek squad for your major appliances - exactly what we got for our 4door fridge, washer & dryer, 65 inch SUHD Samsung TV. Peace of mind :)

Great product helps a lot when you need it for ser

Have not had to use it but it’s nice to know it’s there if I need it.

The Geek Squad Protection has paid off for us several times.

good product and very easy to usegood product and very easy to use

so far no issues on my product yet, i heard its good service, will wait and see

We have been without a washing machine for over 6 weeks despite purchasing an expensive warranty from Geek Squad. Despite having ordered and received the parts needed for the repair, we have had 3 scheduled visits, each with repair people failing to show up without notice. We have made more than 8 lengthy phone calls to Best Buy, having to repeat the problem and being disconnected 4 times. When we called at 3 p.m. for an update regarding the most recent scheduled visit, we were first told "the parts were unavailable". When we said we have the part which was ordered through the warranty, they said " the technicians didn't come to work." When we asked why we were not notified when it was after 3 p.m., we were told that the company is "unable to contact technicians during the day." We were then told we could exchange our washer for a new item. When we tried to do so, we were told we actually couldn't exchange the item and would have to wait once again and hope their unbelievably unreliable repair company (which "cannot be contacted during the workday") would show up. If you want this type of service, go ahead and purchase from Best Buy.

The Sound button at the end of washer, was working. The person I spoke on the phone, had it working, put I will have try. I am glad I have the Protection and will call again on this.

Regardless of what many "experts" say, the extended warranty has always paid off for all of our appliances at Best Buy. Geek Squad does a very good job in-store and in-home.

Quality product purchased with extended warranty is a win win! Will be able to just enjoy my clothes getting dried knowing Geek Squad is just a call away if need be.

Always get geek squad coverage with big ticket items many electronic parts that potentially fail so great to have coverage

Glad i brought this. I was having problems with my washing machine when I first brought it and they came right out.