Customer Ratings & Reviews

This is a MUST have! Their service has been great and absolutely worth it!

Very good plans and they stand behind exchanges or returns with no questions asked

Purchased this coverage on our new Washer and Dryer set. It was very useful, when the dryer broke, they replaced it.

I have not had to use the geek squad protection yet, as my brand new washer and dryer were just delivered last week. And I chose to pay for the 5-year plan. That may have been overzealous and perhaps unnecessary considering I went with a top brand (Maytag/Whirlpool) but after such a poor experience with my Samsung washer and dryer and how quickly they broke down for being brand new units, I just wanted the Peace of mind. Hopefully I'll never have to call them

Got the geek squad protection plan. I haven't had to use it yet but I do feel at ease knowing I have it. I've always had great protection with all my other geek squad protection plans

Simple protection plan that after research I have discovered is more comprehensive than and has much better customer service than the manufacturer’s warranty.

Always buy extener warranty with large purchases. Only downside is that if you claim, you lose the remainin years/months of warranty and have to rebuy for replacement product. If I did not lose the extra year of coverage I paid for I would have given it 5 stars.

I'm so happy with all my purchases and articles I buy here.

Geek squad makes it simple to understand and get the service post purchase (after reviewing and comparing manufacturer extended warranty).

Great prod at a gr8 cost. The machine performance is a 9 out of 10. The vibration tech. wears out within the first two years. Other than that very clean wash. I love the self clean tech. Helps keeps down built up orders in the tub.

Washing my clothes within 10 minutes quick wash 20 minutes regular they leveled it out for me and everything show me how to use it correctly

I called geek squad about my Samsung washer well they couldn’t work with that I had to call Samsung. They had me pushing the wrong two buttons my 17 yr old grandson showed me the correct two buttons to push. SMH they need to hire him

Currently making an appt for them to come out and service my washer and they are so nice and quick with service

Easy delivery from friendly guys! They called me on the way to my home, arrived on time and were very friendly. They picked up my old washer and dryer and dropped off the new one in about 25 mins. I was very happy with the service.

Over the top across the board from great customer service to delivery.

Excellent work with installation and delivery in timely manner

Always get these protections on all my electronics from best buy. I will continue as well they have the best coverage then any b company

These guys were very helpful when my washer broke down. They came out and diagnosed the problem and I had a new machine that next week.

Protection that sets your mind at ease for a reasonable price. The offer is a great one and makes the purchase more comfortable to buy.

Let me start by saying always by the warranty. We bought a new in box Samsung washer and dryer. Got it home, they installed it, programmed it etc etc. 2 days later the washer stopped working. Followed all the instructions, online in the book, even the chat for Samsung. Called Samsung, they gave us the run around for a few hours. Forgot we bought the warranty. Called them right up, the replaced it, never even asked why, they replaced it the next day. It's always important to buy a warranty, especially today where everything has a million electronics. It's not the old days with the top loading washers and 4 parts..