Customer Ratings & Reviews

It had been many years since I shopped at Best Buy. And I’m old enough to remember when Geek Squad was established. So, I was surprised to learn Geek Squad also managed deliveries and warranties. I always thought they just fixed computers! We felt our hands twisted a bit into purchasing a warranty. The product we purchased only offered a 1 year warranty. That’s another review for Samsung. We purchased the 3 year warranty for $89.99. We can’t rate the warranty itself as we have experienced a need to put it to use yet. If we do we will come back and write some more information. We did have the experience of speaking with a Geek Squad customer service associate over the phone though. The associate polite, well mannered, knowledgable and efficient. We were only on the phone for 1 minute and 30 seconds. :)

Its important to pay for the Geek Squad. When you call, they sent you a technician very quickly. ANd problem its solved. Paying to a technician would be pricey

Geek squad is a great addition to my product. It gives me a peace of mind knowing my products are protected.

Even on a busy day it was easy and quick to walk in choose a washer buy it then leave. It actually took me less time to do that than it took my husband to finish a product replacement with a pre set appointment with Geek Squad.

Always a plus to be protected haven't had to use this part yet but I know others that has and they've had great experiences look forward to Future purchases

We have not had to use it yet but from past experience we should not have any problems

Geek Squad has always come through for us. It is the best warranty service I have had.

The delivery men weee superb! They were extremely careful, answered all of my questions, without hesitation was courteous. The sales person was amazing. He listened to my needs, found exactly what I needed and at a great price.

The price of the geek squad service is so affordable, it feels like you’re getting away with something. For a few dollars more you get the security of knowing it’ll be fixed or replaced is everything for me, bc I’m not a wealthy person. When I buy a big ticket item, I’m paying cash to afford financing, but it’s a big chunk of your income at once, so to have the security of the protection plan makes me feel better about spending that large sum of money.

Great service to have. I am glad they have this service.

I have always bought my appliances from Best Buy and always buy the extended warranty. The Geek squad warranty is great. Every one is patient, listens to the problem and when needed schedules repair service. The repair techs are professional, efficient and punctual. If you have to skip work to wait for the repair service, rest assured that Best Buy techs will be on time and do the job right the first time.

I am highly pleased with my overall service and purchase

Peace of mind is worth it when you spend alot on an appliance

Love this Maytag Washer/Dryer set!!! It is absolutely Gorgeous. It is more quite than most Washer/Dryer sets. These both come with commercial technology. So easy to use & even has WiFi Remote Enable thru the Maytag App. Washes & Dryes as expected. The only down side is washer is not great for short people, I am 4’10” & I have to stand on a stool to get the clothes on the very bottom out. Also, the downside on the dryer is the vent fills up extremely fast… one load & lint is overflowing when the vent is pulled out. Leaves lint down in the vent opening & I keep an extra long screwdriver handy, so I can pull the extra lint up the sides & grab ahold of it to be discarded. I would definitely recommend both of these products.

When they delivered the appliance, they were very professional and helpful.

The agents were very helpful and respectful. I would like to buy something else in the future.

I bought the geek squad warranty and I hope to never need it but just in case it was very affordable and worth the ease of stress

Perfect it gets my clothes clean and spins out all of the water

I have had several electronic items go out. And the added protection saved the day. They don't make things like they used to is for certain

Insignia washer is really good product. It works so well the I will not get a different brand.