Customer Ratings & Reviews

The controls were too much for me. i got a simpler LG model. Otherwise the washer seemed to work well.

"Providing excellent customer service and having top-notch technical skills are our highest priorities."

I feel at ease knowing if something goes wrong with my washing machine I am covered.

I bought them almost two years ago and they are exactly as the first day. Use them remotely is amazing.

Awesome warranty for the washing machine. Great value.

I took out a 5 year warranty on a LG 7000cw washer. I'm not really keen on buying warranties unless its a major purchase. Geek Squad has always been helpful in the past giving me great service. Not a bad price for the peace of mind it has to offer.

Geek squad protection did well for a TV I bought and thats why I got it again. Hopefully when I need it again it will be helpful like the TV coverage.

I always buy washer and dryer extended warranties and extend again when possible. These items often break in the early years of usage and I've gotten my money's worth out of each warranty purchased.

Made the decision to make a purchase on a product that I have some knowledge of. In getting added future protection, I bought the protection plan. It's a win win. I have help waiting for me if I should need it. The cost wasn't astronomical.

We have been pleased with the protection plan and are very glad to have purchased it, for we have saved money on it already, and the technician who responded to our washing machine malfunction was conscientious and effective in fixing the problem.

Geek squad protection is a must went your spending a lot of money on a product like appliances or laundry machines and small appliances. With that said when something does go wrong, you'll def be happy that you coughed up the money for the geek squad because they don't disappoint

Its been months. Still operating, no issues, the cleaning cycle cleans great. Only issue is removing lint can be a bit messy but for the value and quality of washed and dried clothes i highly recommend

Look, who cares about what they call themselves. Three years of knowing that a fix for any problem with my new washing machine is only a phone call away is worth every cent I paid for it. What price peace of mind? I doubt I will ever need to call them but I know that if I do, they'll be there to fix whatever is broken, and at seventy, that's worth a lot.

Easy to program and use. Gets stuff clean! It even plays a fun jingle when it is finished. High efficiency saves water and detergent.

I will always buy the extended protection. I have always needed it. Equipment is just not made to last anymore. The protection has always worked great. They send repair men out when you call.

I purchased a 5 year warrantly plan on my dryer and called on 4-7-25. They could come on 4-9-25 but that day was not available and the next day that was available was 4-17-25. Be careful that when you purchase a warranty the lead time is what I call ridiciulous!! You can speak to a supervisor and they suggestion was to call back and get someone else. Mary in Pananma City refused to give me her bosses name . The dryer I bought was Whirpoll WTW5057LW and it NEVER drys a load on one cycle and I bought in Oct 2023 and now the drum does not spin.

It is always worth the price to get a 5-year protection option on your appliance. Appliances are not made like they used to be 25 to 30 years ago - one thing goes wrong, and it's a large bill if no protection. Get the coverage.

The geek squad installed my big screen tv on the wall and did a great job. It looks great with all the cords concealed.

I love this washer. It has a pause button that allows me to adjust the settings and I can add extra water if needed.

Because I bought an open box, it made the cost of the protection plan really affordable. There are some items, in this case a washing machine, which I like to have a warranty on. Haven't had to use it yet but I'm betting if I do, Best Buy Geek Squad will do right by the warranty.