Customer Ratings & Reviews

Always good to buy the protection because you never know what might happen to your item and then they can help you fast

practical ,protection, stress free ..good quick service!

The customer services are excelent and the deliverys too

What’s not to like it’s cheap insurance on a expensive item

Geek Squad has come to my rescue and has always been pleasant and helpful. A real must have just in case!!

Geek squad is always available when I have a question. They give me specific details and make sure all of my questions are addressed.

Ordered and paid cash on 6.17.25 was told delivery fee. Because the store is like 20 miles from my home. Said will be delivered on 7.5.25 (ok, so we arent celebrating the 4th camping with the rest of family). Got home. Got a msg one of my items wont be available until 7.17.25. I got a text msg yesterday to make sure room for appliances on 7.5.25 del. Between 7a-7p and day beforethey send me smaller window. Got txt today to schedule del for /7.19.25. I called, got run around from an accent i couldnt really understand. Long story. No del til 7.19.25. (If it arrives then? They have my cash... and the store doesnt take phone calls anymore. They should refund my money and pay me since i have to go back to store for my $$$$.

Excellent best quality ever can’t compare to Best Buy

So I recommend getting protection for any appliances that was a water line ex. Dishwasher and Fridge. Other apppliances typically last longer and don't need repairs.

Great store to get products, and the service is great.

Haven't had to use this yet for the freezer; but I've used geek squad in the past with a great experience.

When you get to the counter always say yes to the extended warranty you never know when your product will have problems.

Read all of the protection information I had previously plans with Best Buy before no issues when it comes to the plans

Given how easy things are breaking these days, it's advised to purchase the warranty for peace of mind.

Confident knowing that should anything go wrong - it will be taken care of fast, and efficient. Worth the $ on the investment.

Have not needed to use this service, but it is reassuring to know they are a phone call away.

The refrigerator is missing the deli drawer. I can’t get in touch with customer support to replace it. DONT purchase from Best Buy. Their customer support agents don’t answer the phone.

2 years still working, ni issues at all. Good price

Great service. My son thinks you are awesome and cool.

The installers did a great job and were knowledgeable of the TV they set up. Didn’t leave any trash behind.