Customer Ratings & Reviews

Nice service. This item has no issues so far and I am very satisfied with the product. Very pleased!!

bought the warranty just in case. hope to never have to need it or have any issues with the fridge but if we do hopefully its within the 3 years.

Best Buy has always stood behind their extended warranty. I've had to use this service before, and I was very happy that I had bought this from Best Buy.

I’ve used these warranties on probably 50% of the things I’ve bought them for. I think they are worth it.

After replacing my refrigerator twice in one year, this is worth its weight in gold.

Highly recommend getting Geek Squad Services. Thenplan is helpful and is guaranteed

Protect your butt! Don't forget to get one. I had previous good experiences with Geek Squad and keeping it up.

This is a must have if you purchase an appliance from BB.

no brainer for any big purchase.....5 years for less then $130.....less then $30 a month

Geek squad is a necessary protection for appliances and devices. You wouldn’t regret it.

I recommend getting geek squad on appliances, I had to have a refrigerator replaced, no charge!

We had a catastrophic refrigerator failure. We purchased a Samsung refrigerator (open box) on 7/24/20 and six days later it quit. Totally Quit!!!! We had purchased the 3 yr. Geek Squad Protection Plan. I called, sat on hold for over an hour before a very nice man set up an appointment with a local appliance repair shop for two days later. The appliance repair shop called me with an automated message confirming the appointment window. The day of the appointment it was a "No Call, No Show". I tried to give them the benefit of the doubt. Called the number that the man from the Geek Squad had given me and the repair shop hung up on me twice. So, I called Geek Squad back and waited on hold for two (2), yes two (2) hours to be told that they were sorry and because it was a weekend that they would send the repair back out for bid and that would take 1-2 business days to get back to me. Now by Monday I am getting a little impatient and I call Geek Squad again to see where my repair order is in the line up. Again, I sat on hold for an hour, explained my problem to Bethany who stated that she would check on the status and get right back to me. Now here is the part that really is awful. I waited on hold for another hour. Bethany finally gets back on the line with me and tells me that the repair order is in the queue and that it could take as many as two business days and BEFORE I could ask another question she hung up on me. I really understand that times are tough with this pandemic running rampant but honestly. This is not the way that I want to do business any more. My husband and I chose to buy at Best Buy and purchase the warranty because we had had such great service in the past with our TV but not again. The folks at Best Buy were great!!!! We returned the refrigerator as it was still within their 15 day return policy. There was no problem and they were very apologetic about the Geek Squad problem. I hate to say this but I would never spend the money for the extra protection again.

Got this for my LG mini fridge. Geek squad has helped me before replacing my xbox controllers.

Nice product - happy so far. Aouls definitelty recommend!

I like the size of it and how it is divided to three storages.

Definitely recommend buying warrant for expensive refrigerator. Just to be on the safe side

I have not had an opportunity to use this. I guess it’s a good problem to have

Easy and quick Installation, very happy with my new refrigerator

Got this for my refrigerator. Haven't need to use it yet so can't really rate it.

It is so nice to have the peace of mind for 5 years. We all know things can happen with bee appliances