Customer Ratings & Reviews

Have not had to use the geek squad for this product,, but have used them in the past and 150% would recommend them for my electronics.

Refrigerator was delivered making a noise. Geek Squad arrived and immediately noticed the condensor was bad and removed it and replaced it with a new refrigerator the following day. Always knowledgable and professional. They are the difference between purchasing elsewhere and at Best Buy!

I have t had to use the geek squad protection on my refrigerator yet, but based on past purchases it’s most definitely useful. While pricy it can save you a lot of money in the long run.

love my new refrigerator! So much room in fridge and freezer. Love the sleek look and clear drawers. Can believe how much i can store on doors. looks great in my new kitchen.

Great service to have if you run into any issues or questions.

Bought a new refrigerator. Delivered just as promised. Set up. Made sure all was working before they left. Made sure we were happy.

Always good to have things covered and Geek Squad is great and easy to work with.

Our refrigerator, bought new, lost temperature control after 14 months. Geek squad repair came to our house, declared the refrigerator a total loss, not fixable. Best Buy offered either to replace it with a new model of equal worth or give us a credit for the full price of what we paid toward a new refrigerator, but a different make. We chose to purchase a new refrigerator of a different make and the Geek Squad took it from there without any hassle. We received a check for $296.00 toward the replacement of spoiled food.

Everything went well in the delivery. Items in good condition.

I've had the protection plan for my fridge and will not live without it now. The agents were amazing and thankfully we had this warranty or else we would have had to buy a new fridge.

The delivery Guys were excellent. they moved the fridge into my kitchen which made it very easy for me to hook up and get started. they took all of the cardboard and backing away and did an inspection of the fridge to make sure there was no damange in shipping

This was a great way to make sure our product stays in good shape.

Great delivery service. and delivery very pleasant

Had issue getting previous appliance manufacturers warranty honored (won’t mention any names) so decided to get the 5 year Geek Squad warranty on my new appliance for peace of mind that if I happen to have any issue I can just call Best Buy & the geek squad will take care of me rather than trying to deal with a call center in another country- who will do everything they can to get out of honoring their warranty!!! (Again, this issue was not with Best Buy but rather is the reason I purchased my new appliance & warranty with Best Buy!!!)

Geek Squad service was fast, professional, and easy! They hauled away my old chest freezer and brought in my new Samsung Freezer in less than 15 minutes! They arrived in the middle of the 4-hour delivery window and called when they were about 15 minutes away. Very happy customer! TN free warranty is just an extra layer of peace of mind since I've had an Freezer (not from Best Buy) break in less than 3 years.

Haven't had occasion to call them for anything. Installation of our fridge & oven went fine. They did however, in their cleaning-up, take the box the Microwave was packed in-unknowing that the template for mounting the microwave was printed on the box! I created my own & my wife & I hung it without incident.

excellent group of individuals. if i ever need them again will def use them .

I recommend the geek squad protection as they will come out and straighten out your problems

The service was great, the guys were on time, actually he called because he come a little early, polite, took care about shoes on marble floors, very helpful. Gave tips and gave me some helpful hints on some of the features on my Refigerator.

The agents hooked up my refrigerator and took the old refrigerator and put it in the basement. I will definitely recommend them to family and friends. They did a fantastic job. I will always go with Best Buy and the geek squad. Good job guys!!!