Customer Ratings & Reviews

I used to think service contracts were a waste of money. Than within the last 2 years, my dishwasher died, my oven needed repair, AND our top of the line LG French Door compressor died after less than a year. The Geek Squad handled it ALL, new LG comes WEDNESDAY. I understand stuff happens.....the GEEK SQUAD helps you get through the STUFF. They are one of the MAIN reasons I use Best Buy for EVERYTHING!

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnnnn!!!!!!!!!!!!

Easy to use when you need it and it actually covers issues!

Good service. They are very efficient and responsive.

Hope to not need to use it, but peace of mind knowing I have protection in the event I do. I have used GS protection in the past and it was well worth the small up front cost.

So, I had to get this coverage... Just in case. I had a freezer that I bought from Best Buy, went out within 5 months, lost really expensive meat along with other frozen perishables. Had I had this coverage, it would have been reimbursed. Same freezer was on sale, used the difference for the plan. We'll see!

Hopefully i won't ever have to use it! The price was reasonable and it provides me peace of mind.

I purchased the 3-year warranty with some hesitation because everything I read says not to buy. However, after looking at the cost per year, it wasn't such a huge price to pay for piece of mind. The retailer that I was going to purchase my refrigerator from had a much higher warranty cost and the salesman was sort of pushy and initially wasn't going to deliver my refrigerator free of charge unless I purchased the extended warranty. I did purchase the refrigerator and they consented to deliver free, however after a day of reconsideration, I cancelled my order with that retailer and went with Best Buy, who actually matched the lower price of refrigerator the other retailer was offering, but didn't pressure me to buy the extended plan. I did take my 15 days allowed time to decide.

The geek squad service is great but the only thing i didnt lik is the the gentleman who came out was not honest because we were suppose to get a refund and he put our refund towards a 5 year warranty on our refrigerator which we did not need necause we already purchased the geek squad protection.

I hope I never need this service but I got it just in case my refrigerator acts up.

So far so good no issues yet. But i hope when and if i do everything goes smoothly.

6 yr old refrigerator broke down so we were in the market for a new one quickly. Best Buy for the win as they had the exact one we wanted n sale and available the next week. Install was well-done by their delivery team and we couldn’t be happier with the product and delivery install. Thanks Best Buy!!!

Absolutely love this refrigerator. Lots of space in the refrigerator and freezer.

Spent a nice penny on this better protect it. CYA, be screwed it something major happened to it.

fast and efficient. Came in and did a nice job installing and clearing all debris after.

Super easy chat online (used my phone) told them the issue, needed a repair man to check it out (he was super nice,and submitted my issue for a replacement..

having little problem trying to solve my problems by phone but everything fix with the Geek squad people in the store

I have recently purchased a new refrigerator with the Geek Squad service plan. I have always found the Geek Squad folks to be easy to work with and they are exceptionally helpful. I hope to not need them for my new purchase, but I know if I have a challenge, they will provide great assistance.

Great customer service and help loading my product!

I live the 3 doors and its very spacious. Water and ice dispenser was a plus.