Customer Ratings & Reviews

This thing is worthless. My handle broke just opening it. The door was always hard to open. Filed a claim was told that this was not covered. So spent an extra 100 buck for nothing.

I purchased extended protection on my refrigerator now they refused to service it, claiming whirlpool needs to fix it. I am very sick of this will be reporting my case to the BBB.

Waste of money; they do not come to repair the wine cooler and ask to bring this heavy, oversized product to the store. I would not recommend anyone to buy the Geek Squad Protection Plan. It is simply a waste of time and money.

The technical was very friendly and honest. He informed me that if he was to replace the gaskets then I would not be able to return it. He also informed me to return it after I told im about the second issue of the ice melting.

Waste of money! My refrigerator was no longer working and they refused to replace it, give me a refund and only gave me a partial refund for the geek squad protection

Geek Squad refused to perform service even though the plan I paid for began on the date the appliance was delivered. They said it is Whirlpool's responsibility for the first year.

We did not use this because they tried to deliver the fridge after the installation and did not understand why this was problematic. They did return it but refused to give back the 300 reward dollars I used toward it

fidget raider stopped working after 21 days return capabilities are only 15 days protection plan is delaying fixing the refrigerator and I will not have a fridge on Thanksgiving. I had to go out and buy a refrigerator. I put in the garage so we'll have storage space for the holidays.

They send out a 3rd party installer, repairman that does not now what they are fixing or they can not understand English or talk English. It was a waste of my money

I need the 3yrs. Protection canceled I had to return the Refrigerator

I wish I could. THey cancelled my policy without my knowlege when they delivered a broken product and chose to cancel my entire order rather then just the refrigerator.

The first year of the warranty is covered by the manufacturer. Samsung was very rude to me on the phone. They wanted to charge me a fee, even though I purchased an extended warranty through Best Buy. I do not recommend Samsung.

A total rip off, the sales rep oversells it and when you actually need to use the service they look for every reason to not cover your repair.

This is a piece of crap!!! Don’t buy!! It broke after 4 months 3 times before the OEM would replace, they were horrid to work with. Then the replacement has broken 2x. Thank goodness for the warranty.

Worthless warranty. We have been over 3 weeks with no refrigerator. Unit failed after 1 year. Do not buy the warranty - they outsource it and those companies do not show and Best Buy doesn't take responsibility.

Refridge broke and was covered under this (bad compressor) . That was until I called customer service and they told me they wouldn't cover it! The failed me when I needed it the most. I won't let them fool me again.

It’s good to buy 3 years that is more expensive than 5 years

Does not cover any electrical damage. Refunded as services could not be provided.

For repairs I do not recommend it but to make an exchange

For repairs I do not recommend it but to make an exchange