Customer Ratings & Reviews

It’s always nice to get protection for big appliances

These guys are awesome! I discovered years ago that I am not intuitive regarding much of the geek-speak involved with today's technology so I rely on the Geek Squad to get me working with the latest and greatest!

It cost money offen to avoid spending even more money, this is what this protect plan means to me.

Solid warranty and would recommend for most items. I typically get these warranties for my open box purchased from Best Buy just to increase the peace of mind and make sure the item is protected. I do recommend

Delivery and setup were done well by the crew. We also paid to have them remove our heavy broken-down old one. This is a little smaller than the fridge we had before, but I think it will work for us. It's kind of loud when it's running, and the fridge doesn't get as cold as I expected without turning it to the coldest setting. It is working well now though and getting as cold as we want it (we have a digital fridge thermometer in it). Now we'll see how much the temperature varies to see if it gets too cold and freezes produce. If you have more than 2 gallons of milk (yes, we drink lots of milk in our house): we found that it works best to NOT have the top shelf on the top height so we can put milk gallons on top. The door shelves can also hold gallons, but to make them usable you have to remove one. This makes it so you don't have to lower the drop-down shelf (using the drop-down shelf makes half of that shelf practically un-usable). My biggest point of feedback is that it is a pain to move the shelves. The doors don't swing all the way open which makes it very difficult to move them. I went through and adjusted the doors according to the manual and still not much/any difference. Make sure you figure out where you will put gallon jugs and other tall containers before you put all your other food in.

Never used to buy these. Then we had a television and two new appliances (all name brand) crap out within 18-24 months after replacing 30+ year old units. Consider it.

Needed help with my tablet and it something so simple for them to do the service man didn’t even have to get out of his chair to fix it. They are so knowledgeable about everything!!

Just got the refrigerator did not need the protection plan yet but the price seemed reasonable.

Help me with my phone I Google some scammer we call Google and some scammer took over my phone and stole three credit cards and I had it debugged by the geek squad

Coming up on the fridge's 2-year service with no complaints. This is what triggered my desire to write this review. LG assumed my warranty was already expired (1 year after purchase) To add an extended service plan now through LG… 2 years = $552.84 & 3 years = $783.19. I was smart this time and purchased the Geek Squad's (standard) 5-coverage for $599.99 at the time of purchase. Good until June 2028. Smartest move ever!

...even though BB sent out a guy to measure the tricky, tight space this freezer would have had to navigate to get to my basement, the ONLY place in the house where I had space enough to house it, and he assured me it was doable, my own measurements and analysis seemed to indicate otherwise. As soon as the delivery truck pulled up, I talked with one delivery guy, he talked with the driver, they came to the basement landing door with a measuring tape. In the end it was determined by the driver that there was no way this fridge was making it down the basement stairs. He stated he was not going to risk accepting liability for damage, cosmetic or otherwise, to the merchandise and apologized, I waved that off, told him I had lost sleep over this, pretty much KNEW it wasn't going to work (I didn't want them to take it off the truck because I just knew...), and would figure something else out. They drove away with Freezer #1. I promptly got to work researching this website and finally found Freezer #2 (Frigidare 13cf upright freezer model #6369435... 3.7cf smaller and about $100 more, and not an Insignia, unfortunately. But what are you going to do when you really need a freezer?). I headed back to the same BB store the next day, paid the difference, and now I wait till December 23. Freezer #2 allows 7/8" leeway, so cross your fingers. My advice: If you doubt it's going to fit and your ARMG (Advance Recon Measurement Guy) insists it will, have them SHOW you how it will work, taking your own measurements along the way. Rmember that the delivery guys work for a different company and, like you, will not do it if damage is more than a bit likely.

Happy I got it but I wish it had the upgrade feature that some other warranties have.

I have had great results with BB warranty's... I'll buy them every time

Haven't had to use it, but i am happy to have it. You never know when things will stop working, and good piece of mind to know there's protection for it.

ALWAYS HAVE A WONDERFUL EXPERIENCE WITH BESTBUY AND GEEK SQUAD PIECE OF MIND, AND PROFESSIONAL PEOPLE TO WORK WITH.

Haven't had a reason to use it yet. Service was fast with my wife's computer so I'm sure it will be the same with my refrigerator

I am yet to use this service. But it's a good service to buy

They make service a little more easy, manageable to use.

I like having this cushion to fall on if needed! Definitely worth the extra money!

easy to contact, quick answers and solutions, and great customer service .