Customer Ratings & Reviews

Had ours for a year now no problems love the light when opening the lid

This fridge died after 6 months! We were gone 2 weeks and returned to find fridge had stopped cooling. Went to KA website and did all the trouble checking tips, none worked. We had a freezer full of foul, rotten meat and fish- had to trash it and then washed down entire fridge and freezer- smell was v bad. 3 days later KA Warranty worker came out and plugged it in, and the kooling kicked in. Repairman said he sees this happen on about 25% of his repair calls on newer fridges. He cant explain exactly why- with that kind of bad reliability/repair rate, WHY HASNT KA DONES A FIX ON THIS? The repair man had no answers- but he said he has now been encluraging folks to buy the extended warranty due to large no of repair calla his co gets for near new fridgeratora from Whirlpool/Kit hen Aid. UGH! So c disappointing! Our last fridge, a Maytag,, had so many repair calls durings its 8 year life, we thought we’d upgrade to KA and spend extra bucks to get the reliability- boy were we wrong. Im filing a complaint w KA asking them for $300 for all of the meat, etc that we had to toss. If I get a positive reply, I will post it here. Dont hold your breath…. Kirby

The warranty said 100% cover the parts and labor, but when our fridge broke down and need to replace the compressor, the technician said only the part is covered, we still need to pay the labor fee. And all our food in the fridge and freezer are spoiled after waiting for the technician for 5 days.

This review is not necessarily about the product since I haven't received mine yet. My review is about the poor, terrible, undeniable unprofessional delivery system Best Buy has. I scheduled a delivery for a Tuesday, they never called, never showed up, put the wrong product on the truck, then instead of making my order a priority they wanted me to reschedule. I reschedule then for Friday 7am-1pm since I know now Best Buy delivery is untrustworthy and yet again they did not call, still didn't make 1PM delivery time, then I'm passed around from agent to management and neither could give me an ETA on arrival. This is the worst customer service I've ever experienced from any company. Best Buy needs to be slapped for their poor service. This is my first time ever buying an appliance online from anyone and I decided to choose Best Buy which has turned out to be a mistake. They don't deserve anyone's money or business if this is how they treat their customers. I'm on the verge of hating the company and will probably never buy another item from them online again. I'm am beyond angry.

Thanks for all your help. Appreciate the professionalism

I buy this a lot from Best Buy, you can not go wrong with it for anything that plugs in to outlet or uses battery or batteries.

Technician arrived to fix a know issue with these refrigerators. Ice build and drain issue. Impatient/incompetent technician failed to defrost cover while trying to access fan/evaporation coil. During removal refrigerant line was broken. This turned a refrigerator with a ice build up problem to an even bigger piece of junk. Now going on 9 days we have received no solution and told it will be at least another 13 days before it can be repaired. +/- $300 of food in the garbage and eating out has been costly. All for an issue that I could have repaired myself had product not been under warranty.

Great looking and functional refrigerator. Super stylish!

Well it worked well until Oct 1, 2023. My warranty is up oct 15, any more problems won’t be covered! Can’t get extended warranty

Worst protection plan ever! I called to schedule a repair because my refrigerator is not cooling and I was told to call the manufacturer because LG fridge comes with a warranty of five yrs on the compressor so they won’t even touch the unit. So I called LG and the soonest appointment they had was a week from today. Keep in mind this is during Covid and I’m without a refrigerator for a whole week because they can’t touch the unit for a cooling issue even though it says they cover no cooling issues when they sell you the plan. Please save your money and don’t buy their protection plan because they won’t help you! I asked to speak with a supervisor as well and they kept me on hold for an hour and then hung up on me, so that’s the kind of service they provide in case you were wondering!

This Samsung refrigerator's counter depth is perfect for galley kitchens.It is loaded with options.

I like buying the extended warranty for piece of mind. Compared to another business, it was cheaper.

Geek squad came in and efficiently put my fridge into place, hooked up the water, made sure the unit was level & doors were set correctly. Love the fridge. Bigger that I expected but looks perfect. It fits perfectly in my kitchen.

Have not had to use it, Yet......However, having it give me peace of mind if something would happen.

My 3yr Geek squad protection was a great investment for peace of mind. and it was not expensive

Have not had to use services yet but have heard a lot of good things about the Geek Squad.

Expensive, but a refrigerator has lots of moving and working parts. Feel "safer" using it.

My last fridge went out after only 1 year 10 months... Thank God for the protection plan!

Got to get that warranty just to be safe. You never know what might happen in the future.

For 50 bucks a year to protect a several thousand dollar investment, you can't go wrong.