Customer Ratings & Reviews

When I bought a 3-year plan, I wasn't sure that it was worth the price. After facing a series of computer and cell phone-related problems, the Geek Squad has proved worth the money.

Will really only know if and when I need it...hope I don't need it!

Have not used it as of now and hope not to have to use it

I don’t like that we don’t get the amount of the protection back but still a good deal to get what you paid for item back

This is awesome. You can get your appliance serviced with little to nothing spent. I get all my appliances & TV's inspected & serviced each year.

I had to call the Geek Squad to service my fridge. The repairman was on time, helpful, fixed the issue identified a other problem ordered the replacement and showed me what I needed to do when the part arrived.

My item was delivered and left in the middle of my kitchen. I did not realize that there was a check box somewhere that indicated i wanted the delivery person to put the fridge in place and remove the packaging. Service has been a nightmare. I understand that we are all short-staffed, but waiting 2 weeks to get an appointment then another 2 weeks for the part to be replaced it ridiculous.

We like that we could get extend coverage for the appliance and it will give piece of mind !

Probably never happen, but just in case it breaks down two days after the manufacturer's warranty expires.

Haven’t used yet, but the confidence in knowing any issues will be resolved makes it worth it.

We purchased this because the appliances are very important to maintenance and keep running, Best Buy is a trust company.

It’s always a great idea to insure that your items arr protected by geek squad I always get protection great price

Always always always purchase the geek squad extended warranty. The way products are made these days this is the best way to go. And it hardly cost anything per year. Well worth the investment!

Item was easy to pick up. Ordered online and was ready when I got there.

I am very happy with Geek Squad. I have used their repaid services several times and they even replaced a refrigerator when it was leaking and couldn't be fixed. They replaced it with the same model for no charge. They even reimbursed me for food that was damaged because of the leak!

I purchased a set of appliances, but only bought this for the fridge since many had made comments about it in reviews. I hope the fridge lasts years, but three years of security should cover the highest risk period with the appliance. It may not be a needed thing, but I decided to get it.

I had a S____ Refrigerator years ago with the BB extended warranty. The team came out so often BB bought it back and I purchased a LG refrigerator from BB again with an extended warranty with the buy back.

We have been without a correctly functioning fridge for 4 months now. No one in customer service seems to care that there is no solution in sight. One service tech has already 'repaired' the issue and a week later the same problem was back. NUMEROUS service techs have no-called/no-showed or cancelled last minute appointments with us. Today, customer service informed me they would love to reschedule the tech visit (from today, 8/5 that was a no-show), but they can't because there are no available appointment options. It is ridiculous to expect your customer to go 4+ months without a functioning fridge with NO END in sight. Do better, geek squad.

Haven't needed to use it at the moment, and I hope I dont need too..hopefully I don't need too

They are trustworthy people ..they are very professional when we speak about handling all products issues