Customer Ratings & Reviews

well worth it but have not needed to use it yet professionals

Looks like great coverage, but have not used it for a claim, so I do not have detailed feedback yet. Found it desirable for high ticket items, just in case.

The usage area is very wide. It holds all the food and drinks. The cold water and ice machine works very well.

Glad I bought the Geek Squad extended protection. The Refrigerator only has a one year warranty, so I wanted the added coverage and local repair service.

This fridge is ok. Keeps food cold so that's the big thing. The only complaint I have is it's hard to fit most glasses well for getting water out of the door as the water comes out so far forward I have to hold the lever with a hand and hold the glass forward. Otherwise, nice fridge, just costs a ton as all of them do!

They are always very helpful and willing to answer any question.

Geek squad is definitely worth purchasing. Great customer service and willing to help you out. They make sure they get the job right

It was a good delivery and no damage to the product we purchased as well as the great job for the installation. The service team who delivered and installed our brand new refrigerator did an excellent job.

Hope we don’t need it but feel safe with protection

They replace my fridge what went out after one year, protection plan worked very well

I purchase an occasional extended service plan. I'm glad I did on the last freezer, it went out and we lost almost everything. The only problem was we had over $300. in food and was paid only $200.

Some people say the warrantee is not worth it. It is worth it when your freezer or anything of value goes out.

Hopefully never have to use but I know it’s great if I do.

The guys came in, inspected the item, order the part, came back, and install it. The refrigerator's drawer is working with no problem. They are fast and professional

I am a front line healthcare worker battling the coronavirus pandemic and father of four. We had the misfortune of buying a Samsung refrigerator from Bestbuy for close to $3000 that has been a real lemon! We have had a dozen service calls since it was new. Fortunately we bought the geek squad protection plan. Unfortunately our refrigerator has had no cooling for two weeks and the geek squad cannot come out to repair it due to the pandemic. This is the fourth service call for no cooling. BestBuy and the geek squad have abandoned us. Instead of replacing this lemon of a refrigerator, they said it has to be repaired (AGAIN!) but they cannot come out to repair it because of the pandemic. They even suggested for me to hire my own repairman and submit the bill, however, this too is impossible given the pandemic. As a result I am left without a working refrigerator while trying to limit unnecessary trips to the store. I am left battling both the coronavirus pandemic and BestBuy/geek squad. BestBuy and the geek squad need to stand behind their products (refrigerator and insurance) and do what is both right/fair and replace my defective refrigerator!

I had issues with my dryer but I got the protection service for 5 years and they are amazing.. Got my dryer working again

Haven’t needed it so far. Fingers crossed! When I read the fine print of the offer and that it what is useful toward, I was convinced to go ahead and purchase it. I feel like it will be a good value over time if a repair is needed. Also, it covers maintenance items.

So far have not had to use the warranty, which I am perfectly fine with of course. Nice piece of mind if we do in the future.

The customer service agents provided excellent set up and answered all of our questions regarding our refrigerator/ freezer.

The Geek Squad in the Norman, Oklahoma are very professional, presents products in a way you can understand, very helpful and courteous ‼️