Customer Ratings & Reviews

Due to space limitations, we purchased a Samsung refrigerator that had multiple negative reviews on a variety of websites. However, it was the best option for the size. We know we will have problems with it and in these cases, a Best Buy warranty is a must.

Bought for my refrigerator extended warranty for 5yrs. It was a little pricey and haven’t used it as I just got my fridge but hope it comes in handy when I need it.

haven't had to use it thankfully, but reassuring to know it's there if we do!

I bought the five year protection for my new freezer for my piece of mind great value

I think that this is the most aggresive guarantee on the market. Excelent option to protect products!

Excellent service, nice and helpful people.⭐️⭐️⭐️⭐️⭐️

We always buy the geek squad protection with the way things are made today, hard getting parts, labor, and the cost associated.

Have purchased in past and they came through. Received a new refrigerator due to original being deemed irreparable.

We always recommend Geek Squad Protection for large and/or expensive items. We have found it worth it in the long run.

The employee that helped us was very nice unlike the manager of that department Norma who is very rude. Luckily this time it was someone else I should of got her name. Also the delivery guys were nice also.

The employee that helped us was very nice unlike the manager of that department Norma who is very rude. Luckily this time it was someone else I should of got her name. Also the delivery guys were nice also.

In the beginning of the year My family and i were without a fridge for 62 days as we got the run around from Samsung.Was giving the number to a service place that has been out of business for sometime etc... In the beginning of APRIL we were finally giving a refund for our fridge! In search of a new refrigerator we came across one that was in our budget at best buy. but it was a Samsung... Jp the sales man had insured us that if we purchased the geek squad protection we would have no worries! Wouldn't have to deal with Samsung and even geek squad gwould help with food that was ruined What a good deal right? Nope! here we are going on day 5 with no refrigerator and rotten food. Called geek squad was told that they dont service my area! Why did i even pay 150?? and also was told by geek squad Samsung will be sending me a replacement. haha. Called Samsung they said that whoever i spoke to at geek squad had lied to me.. and that they would schedule a service tech.. no service tech...and now waiting on a store credit. supposedly... I have already dealt with Samsung so already knew what to expect. Stock up on ice and ice chest!! I am 25 mins from lake Jackson, purchased the geek squad protection so wouldnt have to deal with samsung , have only had it for a little over 2 months and am living out of an ice chest with 3 kids! why cant something be done!? Why do I just getting told im sorry and passed on to the next person. Its going to be a long weekend ...

A known condensation issue on my fridge might have meant a repair cost, but Geek Squad handled the repair at no charge and on my timetable. Sometimes product "insurance" isn't worth it, but in this case it will be - now and for the next 5 years!

just bought so not sure how good it would be. liked longer period of 5 years as other competitors are 3 or 4 years for the longest

I'm glad to have this 3 yr protection plan on this refrigerator since it sits in the garage. A previous refrig only lasted 1 yr and was out of warranty when it died

I always buy the Best Buy warranties and have a 50/50 useage of them. Overall not bad prices if you have the total tech program since it drops the total price of the warranty by a good amount.

I've had the Geek Squad Protection for other appliances and their service has been excellent.

Ecelent i lo e it have not had issues just defrosting

Geek Squad had always paid off for us. We haven’t had to need it for this purchase yet but we never buy an electronic or appliance without buying Geek Squad along with it!

Geek squad accomodated my return and exchange quickly and efficiently