Customer Ratings & Reviews

I have t had to use the geek squad protection on my refrigerator yet, but based on past purchases it’s most definitely useful. While pricy it can save you a lot of money in the long run.

I purchased this Freezer less than 18 months ago and had it delivered. We returned from vacation 2 days ago and found it had died and all the meat inside was spoiled. I purchased the protection plan when I purchased it so I thought the repair would be taken care of easily and some kind of compensation for the spoiled product would be given. When I contacted the support team to have it repaired I found out just how wrong I was. Somehow I am supposed to pack up a large appliance and bring it to their store to have it repaired. I had to have it delivered so it goes without saying I haven't got the vehicle to do this or for that matter the physical ability. I am disgusted by the Geek Squad's service agreement terms which were NOT made clear at the time of purchase AND the protection plan I did purchase is not longer offered or available to read online. I will NEVER buy from Best Buy again as long as this is how they treat their customers.

I’m very happy that they do take care of the product pass the manufacturer warranty.

Best ever. They are local and like the name says they are geeks and know what they are doing.

We purchased the 5-year protection plan with a new refrigerator. We had multiple service calls on it, including two issues with the in-door ice maker. The first time, components were replaced without issue. The second time, parts were not available. After a 30 day wait for replacement parts that were still not available, we received 100% of the original purchase price of the refrigerator towards a replacement. Receiving the credit for the original purchase price was pain-free and much simpler than I thought it would be. The new refrigerator has been solid, the the five year protection plan was well worth it.

I've had the protection plan for my fridge and will not live without it now. The agents were amazing and thankfully we had this warranty or else we would have had to buy a new fridge.

I using my store it’s really good I have 5 this fridge.

Great price and hope never to have to use the warranty not it is there of I do!!

Thankful to have this for my new refrigerator, but luckily I have not had to use it

I am glad I bought 5 years warranty for my fridge. It gives peace of mind

Service is fast however not sure they are really up on appliance repair,they were here 3 times to fix the door on me refrigerator and it still isnt fixed.

Refrigerator was delivered making a noise. Geek Squad arrived and immediately noticed the condensor was bad and removed it and replaced it with a new refrigerator the following day. Always knowledgable and professional. They are the difference between purchasing elsewhere and at Best Buy!

The delivery people handle the fridge with extreme care. I thought it would be a problem but they made it look easy. Not one scratch or dent.

Love my new freezer its the perfect size for all my needs

The delivery Guys were excellent. they moved the fridge into my kitchen which made it very easy for me to hook up and get started. they took all of the cardboard and backing away and did an inspection of the fridge to make sure there was no damange in shipping

Love it thats my baby lol, love everything about it, it keep food cool and fresh

They are great and super intelligent to install my 85 inch tv super quickly 100% recommended

Haven't had to use it yet. Hopefully I wont have to but you can't beat the benefits you get with it.

Would recommend on an item like this as they can be expensive to repair.

The service was great, the guys were on time, actually he called because he come a little early, polite, took care about shoes on marble floors, very helpful. Gave tips and gave me some helpful hints on some of the features on my Refigerator.