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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4628 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 193 Showing 3,841-3,860 of 4,628 reviews
  • Rated 1 out of 5 stars

    Mayor appliance repair times unacceptable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy-LG Repair servicemen schedules too long, refrigerator not cooling properly had it repaired twice in less than a month and after they acknowledge it needed to be replaced it's taking them an awful long time to resolve issue, I waited since January until March 2021 for them to issue a refund (Not refrigerator all this time) when they finally issued one electronically the link doesn't work and they are telling me I need to wait another 2 weeks for them to send another e-refund. Not even sure if that one will work. called 10 different numbers from Best Buy and all of them route you to the same customer service department with the same answer that my case cannot be solved, apparently CSR doesn't have managers. so frustrating

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great protection for the price and the guaranteed satisfaction with your product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MeanNurse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are always polite, professional and knowledgeable!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only heard good things about geek squad and the price seems very reasonable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I would need just in case something happens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad have been great in our in home service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MUST

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was very friendly and answered all my ? I had

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a floor model so I purchased the protection plan to cover any problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always get the extended warranty

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the extended warranty it makes sense.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can you not purchase this? Its a no brainer. Its totally worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always a good idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a warranty is always good. i get warranties on every major product i own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven’t needed it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy to have the protection plan. Hopefully we won’t need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best extended warranty on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy has the best extended warranty on the market and it's very affordable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price for 3 yr protection was best among all the retailers. BestBuy is best!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy anything without the extended warranty ,

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Luckily, haven't needed to use...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't needed to file a claim on the appliances that I purchased this 3 year protection plan on. So I really cannot say if the service offered is all that great. However, the peace of mind given with the purchase of this makes it worth it in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great feeling knowing I have purchased protection if I need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always purchase geek squad. Good price to make sure you are covered.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comfort Knowing It's There

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a comfort knowing we have the added protection if needed. Price is affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad warranty/insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Absolutely must purchase if you bought something expensive!

    I would recommend this to a friend