Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 4628 reviews
(4,628 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Mayor appliance repair times unacceptable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy-LG Repair servicemen schedules too long, refrigerator not cooling properly had it repaired twice in less than a month and after they acknowledge it needed to be replaced it's taking them an awful long time to resolve issue, I waited since January until March 2021 for them to issue a refund (Not refrigerator all this time) when they finally issued one electronically the link doesn't work and they are telling me I need to wait another 2 weeks for them to send another e-refund. Not even sure if that one will work. called 10 different numbers from Best Buy and all of them route you to the same customer service department with the same answer that my case cannot be solved, apparently CSR doesn't have managers. so frustrating
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
great protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great protection for the price and the guaranteed satisfaction with your product
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
MeanNurse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys are always polite, professional and knowledgeable!!!!
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only heard good things about geek squad and the price seems very reasonable.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Nice to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I would need just in case something happens
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Service
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad have been great in our in home service.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
MUST
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.agent was very friendly and answered all my ? I had
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a floor model so I purchased the protection plan to cover any problems
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
I always get the extended warranty
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always get the extended warranty it makes sense.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How can you not purchase this? Its a no brainer. Its totally worth it.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
always a good idea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a warranty is always good. i get warranties on every major product i own.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Haven’t needed it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy to have the protection plan. Hopefully we won’t need it
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Best extended warranty on the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has the best extended warranty on the market and it's very affordable
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Must have for everyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price for 3 yr protection was best among all the retailers. BestBuy is best!!
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy anything without the extended warranty ,
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Luckily, haven't needed to use...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't needed to file a claim on the appliances that I purchased this 3 year protection plan on. So I really cannot say if the service offered is all that great. However, the peace of mind given with the purchase of this makes it worth it in my opinion.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Peace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great feeling knowing I have purchased protection if I need it.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Always Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will always purchase geek squad. Good price to make sure you are covered.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Comfort Knowing It's There
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a comfort knowing we have the added protection if needed. Price is affordable.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad warranty/insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! Absolutely must purchase if you bought something expensive!
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friend


