Customer Ratings & Reviews

I did not use the geek squad service for my purchase.

No issue with the installation, it was smooth and easy. staff was supportive

Quick and efficient delivery. Communicated well before and during the delivery.

Best buy always have good quality on their products and services

bought the service plan customer service let me buy though it had been almost 60 days since purchased bought the kitchen aid refrigerator on an open box deal at $1050 discount of 2800. stole another at best buy lol

Having been a longtime Best Buy/Geek Squad customer, I see the value of their coverage. We decided to have our new refrigerator covered for 3 years.

Great service love it they are so good and great customer service and support

Good protection at a good value. Will probably never need it, but it's there if I ever do have a repair.

I bought a $3k+ appliance and the BestBuy warranty is short bucks with better and longer coverage than the manufacturer. As with all warranties, I hope to never use it, but it's easier to work with BB than some manufacturers.

5 year protection guarantees you protection on your device.

They are very good at answering questions. They won’t cover something if it’s still under manufacturers warranty. I bought a Samsung Fridge (never again) and had food spoilage. They reimbursed me quickly for this.

Glad I got this as I think I will have to get ahold of them about my freezer. One of the levelers was missing of the bottom. Hoping it will cover getting one.

I’m glad I purchased the extended warranty to cover any unexpected issues

Unlike many warranty programs, Best Buy provides great support and coverage for a great value. Either they repair it in the store fairly quickly or simply replace the item with no questions or hassling. Highly recommended!

Knowledgeable able to provide insight into the issues your facing with your electronics

The agents had to set up the refrigerator. Then it was not keeping cold so came back and took it out and replaced with another one. Very good service.

Extended warranty is great. We were able to get this new refrigerator under the warranty or prior unit that did not work correctly.

Fridge is cool, keep food fresh, keep you updated on groceries need, inform when food needs to be thrown away and easy to clean. Best purchase

Great Protection Plan. Best to be safe with extended warranty.

Just purchased the GEEK squad for my refrigerator for 5 years but it’s expensive if I never have to use it - you may feel waste of time if you don’t break.