Customer Ratings & Reviews

So glad I purchased this warranty. It was actually used soon after the purchase of a refrigerator which was defective, and froze all of our food.

No matter how many times I cancel on you. The squad is always there for me.. Thank you :)

Amazing protection plan would buy.this 10 times over again.

The guys delivered our freezer and we were able to track them plus they called to verify we were home. The only item that needed installation was the freezer handle and we did that ourselves.

Glad to know I have the product protection, pleased with my decision

Good value, worth the money and peace of mind. Great technicians.

Geek Squad is amazing!!! They repair you broken items quickly and with respect. It' sad that items don't last anymore but at least they will help you

Naomi provided phenomenal customer service during pickup

Great service, very helpful during phone contact with questions.

Just what I needed. Works perfectly in the space and I can even roll it out to clean behind it.

Love this fridge ...! soooo roomy ... ice maker is awesome... great lighting ...!!!

This has been a great fridge. We've had it for two months now and we love it. The interior lights are great for seeing everything in it, and the LEDS are a nice change from the standard old lightbulb. The Fourth Drawer is nice, but it takes some getting used to. We use it for kids snacks and beer. Awesome combo? You bet. With the divider, it's easy to separate the two. The divider does not lock, so be prepared for your wine and beer bottles to roll around, unless you're careful about arranging it all. This fridge is big. I mean, it looks kind of silly in our outdated kitchen, but next year's remodel will fix that. There is a lot of storage, but you will not use all of it unless you are careful in your organization, both in the fridge and freezer. When you have leftovers, fruit, pizza boxes, etc., it's easy to forget about that yogurt in the back that you opened last week... Bottom line, buy this fridge, especially if you are looking for a big fridge that looks great.

Great fridge, enough for a family of 4, the ice maker does not take up half the space as many do.

This item is good Since I bought it, I never got any problem, and then gave me any trouble

Best decision I have ever made! No problems, no hassles, no drama!

Our refrigerator has operated without any issues since we purchased it in 10/2023.

Geek Squad will not repair everything themselves. Best Buy will contract out work to AIG and AIG will contract out to Pacific Repair. Unfortunately these companies do not communicate well with each other. I called in to Geek Squad on 12/1 and a tech was able to come out on 12/4; I was very pleased by this quick response. However, the tech was not able to fix the problem and bumped this up to AIG. I received an email from AIG telling me that a tech from Pacific Repair would arrive on 12/15. I was not happy with having to wait so long, but what else am I gonna do? On 12/15 I get a call from Pacific Repair, not to tell me what time they'll be arriving, but to set up a repair appointment. It seems that AIG made an appointment in their systems but did not let Pacific Repair know this. According to the rep from Pacific Repair, they did not get the request for my repair until 12/12. A Pacific Repair tech cannot come out until 12/20, and I am so not happy with this. I was furious, but again, what am I gonna do? I've already paid for the warranty coverage and am now stuck in this ever worsening series of events. Take a wild guess as to what happens when the Pacific Repair tech arrives on 12/20... tech identifies the problem but does not have the part on him or in stock on island, the part needs to be shipped in. Following up with Pacific Repair I find that the earliest the part will arrive is 1/14, a month and a half after I made my first call to Geek Squad. For reference, I could order a refrigerator right now on the evening of 12/29 and an entire refrigerator would be delivered the day before the part I need is estimated to arrive at the repair shop. I feel as though since this is a warranty issue that all of these companies are not making big money on this situation and I'm being treated as such by each and every one of them. It seems to me that Geek Squad Protection is only concerned with protecting the bottom line of the companies at the expense of the the customer. If I needed to follow up with a phone call to a repair shop that they designated, then tell me so I can move things along. While all the techs who've come out to the house have been wonderful to work with, the companies they work for are the worst. I'm seriously reconsidering ever getting Geek Squad coverage on anything in the future because while it may cost more to replace an appliance, the sheer frustration and anger I now have towards these companies may be taking a toll that is not worth the money I've saved.

Great add on with purchase when we order our tv for the house

Praying I don't need it soon! :) they're great though

Love my freezer / refrigerator and the warranty assures me that it will last