Customer Ratings & Reviews

The protection plans that are available give great peace of mind and are very affordable.

We had a catastrophic refrigerator failure. We purchased a Samsung refrigerator (open box) on 7/24/20 and six days later it quit. Totally Quit!!!! We had purchased the 3 yr. Geek Squad Protection Plan. I called, sat on hold for over an hour before a very nice man set up an appointment with a local appliance repair shop for two days later. The appliance repair shop called me with an automated message confirming the appointment window. The day of the appointment it was a "No Call, No Show". I tried to give them the benefit of the doubt. Called the number that the man from the Geek Squad had given me and the repair shop hung up on me twice. So, I called Geek Squad back and waited on hold for two (2), yes two (2) hours to be told that they were sorry and because it was a weekend that they would send the repair back out for bid and that would take 1-2 business days to get back to me. Now by Monday I am getting a little impatient and I call Geek Squad again to see where my repair order is in the line up. Again, I sat on hold for an hour, explained my problem to Bethany who stated that she would check on the status and get right back to me. Now here is the part that really is awful. I waited on hold for another hour. Bethany finally gets back on the line with me and tells me that the repair order is in the queue and that it could take as many as two business days and BEFORE I could ask another question she hung up on me. I really understand that times are tough with this pandemic running rampant but honestly. This is not the way that I want to do business any more. My husband and I chose to buy at Best Buy and purchase the warranty because we had had such great service in the past with our TV but not again. The folks at Best Buy were great!!!! We returned the refrigerator as it was still within their 15 day return policy. There was no problem and they were very apologetic about the Geek Squad problem. I hate to say this but I would never spend the money for the extra protection again.

It is so nice to have the peace of mind for 5 years. We all know things can happen with bee appliances

Very quiet and nice unit. Would recommend easy to use

Anything that you are purchasing that costs money especially over $1000 and up is good for you to have.

Anything that you are purchasing that costs money especially over $1000 and up is good for you to have.

the best protection plans on the market. Never have to worry with the protection plan from Geek Squad!

We received a great price and love this refrigerator.

Absolutely worth it - you just never know and at a very reasonable price for great protection I wouldn't pass it up

Awesome product will buy again, as described, amazing value for the price

love their protection i dont have to do anything ot move anything they just come and take care off you

Purchased for around $200 for the extra years on the fridge.

did not have to use for this item but peace of mind in having it.

I expect no issues if/when I do have to. The Geek Squad and Best Buy have never failed to delivery on any warranty I've purchased and used so far.

Love geek squad protection services. Good deal for the price

This warranty is an awesome deal for three years of hassle-free service if needed.

It's always nice to have the security of knowing your product is protected and that help is available.

I love having the Geek Squad protection in place because I do not have to worry about the "what-ifs" in my budget. If I have an issue, I call the Geek Squad!

I hope it was worth purchasing since im slways having issues w appliances

For an appliance like refrigerator, it is worth buying protection for few more bucks. Gives peace of mind. Geek Squad provides good service if needed.