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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4623 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 4,623 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had the chance to use it yet (knock on wood), but so far they have been very responsive to my inquiries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Building new home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have worked with the geek squad in the past and they have been very helpful. Plus the extended warranty price is cheaper than other stores offer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3-Year Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3-Year Protection. Purchased with item. Good purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better safe than sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankfully I haven’t had to use this yet but I’ll give it five stars for the cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra support ! Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The extra support is so helpful. Geek squad is always able to support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a refrigerator replaced it took some time due to cov-19.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is A +

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use them on fridge (thank god) but had to use them on tv and they showed up on time and fixed problem. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the total bumper to bumper protection on my appliances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for a piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had nothing but good luck with my home appleinces over the years but, I get the protection for piece of mind. I am very pleased the the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad my item is protected by Geek Squad. I’d rather pay for insurance than a replacement.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Outsourced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two stars for the terrible system of trying to contact someone online or on the phone who could actually get the service appointment scheduled. It was during Covid so that is the reason it was not a one star. About 3-4 hours of phone time. We had this warranty on a Samsung Refrigerator Freezer. Good thing because just after year 1 the ice cube maker seized up. When we called we were lined up with a contract repair company and not Geek Squad. Ther were nice and professional but it took three tries to get the repair right. To their credit, they followed through and got it done without complaint the third try. I would recommend this anyhow if you have a fridge with an icemaker.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this experience with us. I'm very sorry to hear that it was difficult to get ahold of us. We definitely hear your feedback and will implement it as best we can. I'm glad to hear the issue was resolved in the end but will work to improve the experience. Thank you and stay safe!

  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always always get the 3 year Geek Squad protection with my purchases. I've never had a problem with the coverage & highly recommended it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad always pretty good I hope I never need to use them for my new fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank God for GeekSquad protection, I had to call them out at least three times and the were there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new freezer. I always have warranty on my purchase.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    WORRY FREE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I AM WORRY-FREE SHOULD MY FREEZER BREAKDOWN OR MALFUNCTION KNOWING THAT I HAVE THE GEEK SQUAD PROTECTION

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just in case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its always better to be safe than sorry so I am hoping I won't have yo take advantage of this warrenty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use the warranty yet, but hopefully if I do, everything will be taken care of!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best is a good company and costumer care is A1, big fan of there work.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Great service to buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny have it on everything I bought through them

    I would recommend this to a friend