Customer Ratings & Reviews

They connect the fridge and I was very pleased with the service

They came out multiple times and couldnt get ice maker fixed so they replaced the whole thing paid off for me

Geek Squad is the best!! They are so professional and easy to deal with.

I am hoping IF we need to use the Geeks, I can upgrade this review to "excellent"

I would highly recommend gettin any protection best buy offers not only are they very knowledgable but back thier products.

I purchased this for my mom as a added security and she really loves it.

I purchased this for my mom as a added security and she really loves it.

The shipped the door for my fridge after Best Buy installation tore it up, but now there are other issues. Their repairmen are not qualified to repair so I have to go through the manufacturer.

I like that my new appliance is coveted for 5 years. I know if I have any issues the geek squad is that to help out

Geek squad protection beats the manufacturer's warranty and costs less over the long term. Easier to work with too!

After several repairs to a brand new refrigerator bought...they finally replaced it.

Bought the coverage and it took affect from day 1 never needed it but the piece of mind was always there

Quick response to get me running again..... Great appliance and great experience with best buy

They mounted my refrigerator. professionally, fast and clean.

Haven't had to use. But just in case something goes wrong I will be covered

Now I'm relax because my new appliance is protected. When I use my warranty in other products from B.B everything runs perfect.

Bought 3-year warranty for "Whirlpool - 28.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel" for $1725 plus $129 GeekSquad warranty on April 4, 2020. Water dispenser and Ice Maker failed after 30 days. Appear to be defective. Water dispenser outputting 1/8 the measured amount. Water freezing solid in bottom of Icemaker (dispenser) box makes the dispenser arm freeze solid and not turn. Outside of Return Period now. I called and scheduled support. I was booted to Whirlpool support by BestBuy Customer Support. Original scheduler said if it is not covered by warranty I would be charged $180 for service call. I am livid. Serviceman is supposed to show up tomorrow. Warranty Support Scheduling transferred me to GeekSquad Support at 6:30 PM. Phone said 16 minute wait. At 8:05 PM I go to LiveChat" and it says: "You've reached us outside of our business hours. Please chat with us tomorrow between the hours of 8am-7pm CT." Neither Whirlpool Service Department or BestBuy will tell me who's going to pay for fixing this defective product. Don't know who's going to pay for this, but it will NOT be me. I will NOT recommend Geek Squad for anything until they remedy this warranty situation.

Nice people and good attention to details, do best service

Thankfully have not had to use this but I would hope if that occasion should arise that it would all go well.

Have never had an issue with the geek squad warranty. The times i have used it, the replaced the item on the spot