Customer Ratings & Reviews

I have had prior experience with Geek Squad Service and I am always impressed by the service provided and also the wide variety of options they provide for warranties.

Peace of mind !I have used Geek squad many times in the past. A1 in my book! They also installed my T. V. & once helped me with my computer. Great all around service.

This was very helpful when my LG fridge had issues. With Just a phone call away, Geek squad was supportive and sent help on time. I got a new fridge without extra fee when my fridge was not succesfully repaired.

The best ever had it 3 years now and works like a charm this is really the Best Buy

Service is fast however not sure they are really up on appliance repair,they were here 3 times to fix the door on me refrigerator and it still isnt fixed.

One never knows what will go wrong. Used to be you just plugged in an appliance and it worked "forever." Not any more. Although I always buy good brands that have great reviews, I have had minor/major issues over several appliances that required service after the manufacturers warranty ran out. Though not cheap, the extended 5 yr. protection plan has been well worth it for me and have saved me more than the cost of the plan.

Service is always good and people are very helpful snd pretty knowledgeable.

I always get a BB warranty if I'm spending for than a couple hundred bucks. It provides peace of mind and BB does a good job when they're called out or need to replace an item. It's been a life/wallet saver in the past, so I don't leave the store without it.

The delivery people handle the fridge with extreme care. I thought it would be a problem but they made it look easy. Not one scratch or dent.

Really nice fridge. day one I had a issue with leak inside the fridge that lasted a couple weeks. Samsung customer service thought it was the filter. It was replaced and we still had the leak. Turned out to be a piece the hold the filter that was cracked. Samsung did pretty well to get the issue fixed with no charge. I don’t have any issue now.

I havent had to use it, but 300 bucks seems like the insurance provider/companies are seeing the need to charge a lot based on the probabilty of failure. $100-150 seems like a fair price, otherwise geek squad in general is really good with their warranties, so its worth it.

The refrigerator is nice but my experience with best buy not so much. I had a refrigerator that had water n ice machine and person that came to hook up refrigerator would not hook it up unless i paid to have new waterline ran. Also they tore my kitchen floor and still waiting for issue to be resolved. Eventhough the installer knew he did it and took a picture before he left.

Definitely gives a buyer peace of mind with large purchases.

I ALWAYS and I mean always include the price of extended warranty service into the price of an appliance now a days. And Geek Squad IS the best bunch of techs out there of late. As with ALL things this may change. I can only hope not. because, as of now, I will swear by them. But so I did "the other Major warranty outfit that was "crafty" and went under" I definitely can see Best Buy and Geek Squad is still on the move up and hungery for my business. SO, 5 Stars Guys. Keep it up!!! or I will be gone ; )

Had a problem and it was handled and fixed, so I’m glad I got this.

I purchased the 3-year warranty with some hesitation because everything I read says not to buy. However, after looking at the cost per year, it wasn't such a huge price to pay for piece of mind. The retailer that I was going to purchase my refrigerator from had a much higher warranty cost and the salesman was sort of pushy and initially wasn't going to deliver my refrigerator free of charge unless I purchased the extended warranty. I did purchase the refrigerator and they consented to deliver free, however after a day of reconsideration, I cancelled my order with that retailer and went with Best Buy, who actually matched the lower price of refrigerator the other retailer was offering, but didn't pressure me to buy the extended plan. I did take my 15 days allowed time to decide.

I hope I never need this but since I doubt the samsung will last 42 years like my previous Frigidaire, I paid for a 5 year extended warranty. I wish it was for 10 years. I will know if I recommend the Geek Squad only if I use them. I hope I don't but it is hard to say as I've only had the fridge 10 days.

Geek squad has helped us multiple times! Great customer service!

I used to think service contracts were a waste of money. Than within the last 2 years, my dishwasher died, my oven needed repair, AND our top of the line LG French Door compressor died after less than a year. The Geek Squad handled it ALL, new LG comes WEDNESDAY. I understand stuff happens.....the GEEK SQUAD helps you get through the STUFF. They are one of the MAIN reasons I use Best Buy for EVERYTHING!

[Employee of bestbuy] Nice and friendly. I’ve used geek squad many times before ,The services has never disappointed me in any type of way.