Customer Ratings & Reviews

Got to use once after buying a tv that didn’t work

The agents delivered installed and explained all the features of our new LG refrigerator. While doing so they were pleasant, friendly and professional. They took as ling as was needed for us feel good about our purchase.

I am glad I bought 5 years warranty for my fridge. It gives peace of mind

Love it thats my baby lol, love everything about it, it keep food cool and fresh

I have recently purchased a new refrigerator with the Geek Squad service plan. I have always found the Geek Squad folks to be easy to work with and they are exceptionally helpful. I hope to not need them for my new purchase, but I know if I have a challenge, they will provide great assistance.

The printer is awesome, I had trouble with the ink dispensing and when I try printing pages, they were blank. After calling Epson and talking to a technician, the ink finally dispensed.

Mr Ed and his partner were on time, very polite and explained thoroughly what was wrong with my newly purchased appliance from Best Buy. I will be receiving a replacement in just a few days. I was very impressed by how thorough and knowledgeable they were in first trying to correct the problem.

Love the 2 drawers and the inside water and water jug and the ice maker in the freezer it also has a easy access to the filter

Very good plan. Will recommend it for every purchase

Always good to have reputable warranty and a company that is near when you need it the price is reasonable and the peace of mind knowing they back up the product is priceless

Anytime you can get extended coverage you hope you don’t need it but you have that piece of mind that should something go wrong, you have help that knows what they are doing. I’ve used them in the past and they have been life savers. Highly recommend spending the little extra money so you sleep at night worry free as we all know anything can and will go wrong these days completely out of our control.

I have been very pleased with customer service at Best Buy, along with the happiness of my new refrigerator and microwave. Once paid off I’m coming back to buy a new stove!

one of the worst customer service experiences of my life. installer tried to remove water line from refrigerator before shutting the water off, then told me I needed a plumber to install because a pipe was leaking. I created an account just to make this review. I would advise anyone I know not to order from Best Buy. Picture of 'leaking pipe" attached

I ordered this just a few weeks ago and I’m so happy I did. I love the soft close and I have kids that like to leave the fridge open and the beeping sound alerts them to close the door. That’s one less thing for me to fuss about lol. It’s so brings and the water and ice machine is perfect. I recommend this.

Great service I know my thing are well protected and can be fixed or replaced with ease

[Employee of bestbuy] The fridge warranties are a must!! Please save yourself the trouble snd get it

Would recommend on an item like this as they can be expensive to repair.

i personally advise anyone buying a major appliance to get the geek protection plan because you never know when you will need it and having this plan can save you thousands

Called Geek Squad the day of my delivery because the refrigerator began making loud noises. Geek squad helped me connect with the people who could assist me. Long story short, Best Buy replaced my refrigerator within the 10 day return window and all has been good for 7 weeks:-)

I using my store it’s really good I have 5 this fridge.