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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4623 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 193 Showing 3,841-3,860 of 4,623 reviews
  • Rated 3 out of 5 stars

    Never used before

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have it just in case. Hopefully provided the service and protection it promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad have been great in our in home service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MUST

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was very friendly and answered all my ? I had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always get the extended warranty

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the extended warranty it makes sense.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only heard good things about geek squad and the price seems very reasonable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Luckily, haven't needed to use...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't needed to file a claim on the appliances that I purchased this 3 year protection plan on. So I really cannot say if the service offered is all that great. However, the peace of mind given with the purchase of this makes it worth it in my opinion.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a floor model so I purchased the protection plan to cover any problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can you not purchase this? Its a no brainer. Its totally worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven’t needed it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy to have the protection plan. Hopefully we won’t need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always a good idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a warranty is always good. i get warranties on every major product i own.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Need better compassion in meeting a customer need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could have been compensated better due to the fact i didnt have a working fridge for weeks and had rotted food , spent money eating out which was costly because of replacement scheduling being pushed far out and it was Thanksgiving week where the replacement fridge was delivered but couldn't get in the house due to poor delivery and installation process . Ended up without a fridge and requested refunded.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best extended warranty on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy has the best extended warranty on the market and it's very affordable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price for 3 yr protection was best among all the retailers. BestBuy is best!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy anything without the extended warranty ,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great feeling knowing I have purchased protection if I need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always purchase geek squad. Good price to make sure you are covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad warranty/insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Absolutely must purchase if you bought something expensive!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comfort Knowing It's There

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a comfort knowing we have the added protection if needed. Price is affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you own electronics this is a must have for all electronics.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I contacted the geek squad for assistance when I had an issue with the product. They were very difficult to get into contact with and ultimately when I did speak to someone they gave me the run around and basically told me to contact the manufacturer, which I did. I ended up having to pay for someone from LG to come to my house. It feels like the geek squad protection was useless.

    No, I would not recommend this to a friend