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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4623 reviews

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  • Value

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 195 Showing 3,881-3,900 of 4,623 reviews
  • Rated 5 out of 5 stars

    Warrenty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No worries with the extra added protection gives you peace of mind

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    When the Geek Squad is not the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad for refrigerators is subcontracted to appliance repair vendors who are not employed by BestBuy. In the case of my refrigerator they have unsuccessfully attempted to guess how to repair it so far 4 or 5 times. They order parts such as circuit boards, try them, and when they don't work they just put back the old parts and order other parts. Yesterday was the scheduled date for a 5th attempt. They did not call or show up. So far this has been going on 2 months. I tried to contact BestBuy about this today and got a recording that they are busy and try at another time. I have Geek Squad coverage for technology and it is good, but for appliances I do not recommend them.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hey there. Thank you for connecting with us on this. I'm very sorry to hear about this poor experience and the inability to get adequate assistance. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never purchase another appliance without the geek squad protection.,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not needed yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought just in case. No need yet but nice to have in case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad comes to your home me and you a Kea care of any issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the geek squad protection plans. They have great customer service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Time using geek squad protection I hope works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven't used it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it cause the fridge was so expensive. Hope I never have to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5-Year Standard Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protections ever. Lets me sleep at night that I am protected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this protection plan due to the fact that we bought the item as an open box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankful g For help when needed. Not technologically saves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase protection plans geek squad they have excellent dervice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service at its best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely friendly efficient knowledgeable clean. What else beats this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I bought this, so no worries. I have the qeek squad on my side.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Geek Squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are awesome...... keeping my refridgerator working and all that jazzz

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Why doesn't warantee transfer to replacement?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad couldn't fix my refrigerator ice-maker, so after 8 visits they replace the refrigerator....but won't transfer the remainder of my warantee to the new refrigerator....that doesn't seem fair. Not my problem that they couldn't fix iit.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i recommended add a protection plan , I use in other item and it work fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Proteccion.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the first time that I buy this proteccion.I wish peace on meant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why not pay a little extra for the warranty? Will come in handy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must for all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have for me and the family. Wouldn't second guess purchasing again

    I would recommend this to a friend