Customer Ratings & Reviews

The refrigerator was damage. Had to call several times to get the problem solved. Customer service was horrible.

Got fridge in Sept 2017 & sales person said would add warranty had at that time at 5 yr. Was given 3 yr instead.

It's been a great fridge for the most part, but the ice dispenser is very flawed.

Not so great for drop off! I felt they did not do the inside work and hook it up, my hudsband did. Nor take all the plastic off which was a pain.

do not know how it works. Have not used it yet on my Samsung refrigerator.

I have spent a month trying to get my fridge repaired after they sent a technician that does not service my brand. I have been rotated through for departments the last of which told me to service m 2 commercial size refriderators I would have to bring them in. (Both are failing. I have called best buy elite plus and spoken with multiple agents. NO ONE WILL OWN responsibility for the problem and fix my equipment. I just received another $5,000 budget to purchase capital equipment and best buy is off my list of acceptable venros

My wife adds extended warranties to everything we purchase. It did come in handy on our deluxe washing machine. I hope I don’t end up needing it

Thankfully everything i purchased have been working without a hitch. I haven't had to require their services.

Have yet to use geek squad services, but I have a long time ago and all thru do is give a credit towards a newer version of whatever you bought.

Have not needed any service need sinc purchase and will to monitor device

Will see how it goes, last plan not so good. Sold me product then said I was out of service area and sent some other company with poor reputation.

They list the warranty as a 3 or 5 year warranty. What they don't tell you is that the warranty starts immediately which is simultaneous with the manufacturer's warranty. My manufacturer's warranty is for 1 year but when it expire you'll only have 2 years of Geek Squad Protection vs 3 years. I asked what's the point of having 2 warranties at the same time. Normal extended warranties start as the manufacturer warranty ends.

Just bought the freezer. Less than 2 weeks later, I haven’t had to invoke the warranty — but I assume I will because of all the reviews.

Purchased a KitchenAid beverage refrigerator, after an hour being passed back and forth between reps until one was qualified to handle appliances, I was told that I had 2 options to repair my defective unit - 1 bring in a 120lb unit to the store or call Kitchenaid myself for service. Although the unit never worked upon getting it home and spending $150 for the protective plan - why does an “Elite” BB customer have to handle it myself and spend another 30 mins dealing with another call. After the mfg warranty expires, Bestbuy shouldn’t be expecting me to lug this unit into a store for repair. Really surprised by the way this was handled.

Bought in case the Samsung refrigerator goes bad. couldn't tell you much more since it only works if fridge goes bad.

Had to get a replacement fridge payed to have it installed and the delivery service just dropped it off and left stating it said drop off so we had install the shelves pull off all the plastic and dispose of everything and put the handles on still have to level it one door doesn't stay open..thought it was very rude of them seeing as I payed 60 extra dollars to have it done ..not my fault the fridge was damaged and didn't work properly had to take everything out and put it back in..thanks for the hassle geek squad

This protection is a joke. You actually pay for 2 years because Bestbuy won't cover the first year. You have to go thru the manufacturer first. Second, my fridge from LG broke down in less than a year and now I have to wait 2 weeks to have someone come and repair it. Third, Geek Squad won't even repair if you live outside the service area. I'll never buy something so expensive from Bestbuy ever again.

Did the job and got it done. Happy to have my refrigerator

Needed service less than a year later. It’s a lower quality

Who knows if this gig squad five year protection is any good. Will have to wait and see if something breaks down how they respond