Customer Ratings & Reviews

I always buy warranty just in case the item dies completely... if the item is loud or makes knock sounds it's apparently not covered

You have to get the protection. I wish the prices were cheaper and you didn't have to pay a 'deductible'.

Got the discounted price from Total Tech Support subscription. Hopefully I won't have to use the protection.

I really wanted to love this appliance, but unfortunately it has been nothing but problems. I rarely use the oven, because it just doesn't come up to temperature. Had a repair man out to calibrate the oven, he said it was fine, but it's absolutely NOT!!!! My food just doesn't cook in the same way, and you can tell that it's not coming up to temperature - so you're either under temp or over temp, not good!!!

We purchased geek squad warranty however when we needed service no one in the area was licensed to do so. Therefore they provided us a new Fridge. This sounds great but it is not convienent to unload and reload Fridge fearing spoiled food.

If you're a responsible person like I am sometimes warranties are a waste. But if you're not best buys warranty is a great safety net.

I bought this fridge with better expectations in mind. I had to buy another fridge not long after due to the frost coming back once a month I would have to defrost the freezer which impacted the refrigerator in the process. My vegetables and dairy products spoiled faster than normal. Wish I would have known before I purchased. :(

Service is “to be determined” I haven’t needed to call yet.

The agents brushed me to the side and did not fix the issue. They have not honored their policy, bought a fridge 2 weeks ago that didn't work from day 1! Geek Squad was a waste of money for me as they still won't make this refrigerator get cold. They have suggested I call the maker of the unit which tells me to take it up with the store. I will not waste the money for their service when they don't service what they sell like they said they do!!!

The refrigerator died after 6 months. I bought the 5-year protection plan, and Best Buy refuses to honor it. This company has gone from my favorite store in the 1990s to an absolute fraudulent scam today.

they wanted me to bring the freezer back to store for a small paint chip on lower front. I got touch up and fixed it myself.

Price was a little high $99 for a $289 item. haven't had to use this yet

Attempted to call for an appliance repair. Was rerouted 8 times and problem was never resolved.

My freezer on the fridge for which I bought a 5 year Geek Squad warranty is making horrible noises and the freezer has tons of frost and it is going to take them 9 days before they can come and look at it. I called Samsung and they will be here much faster and waive parts and labor fees. I'm asking myself, why did I buy this warranty from BestBuy??

I reported my ice maker was broken. First guy came out in a week and could not fix.2nd guy came out a week later and says parts may take 1-2 months. So at best I will be out of my ice maker for 2 mths and worst much longer and that is after paying $500 for the "protection" plan. If this next fix effort fails or a new ice maker needs to be ordered at that time the last one took 2 mths. So I could be without something I use every day thru the whole summer. But Best Buy will save a few bucks or maybe not.Time os not an issue for them.

The wait time when you call Inn is about one hour but they scheduled a pretty quick repairman when you call

The agents did a great job delivering my Refrigerator but failed to install the water line for my ice maker. I feel better communication could have helped on their part during the sale. Such as information on connecting parts needed.

Left us to do the installation we paid for and requested.

Not sure this product is worth it.....for me??????

The refrigerator itself works well, holds a lot, and looks great. The ice maker, though, is ridiculously small. We run out every single day, and there are only 4 of us.