Customer Ratings & Reviews

Purchased refrigerator new. Gaskets failed in less than 24 months. Have both Total Tech and Geek Squad protection. Geek Squad was almost $500 and was supposed to be never pay for parts and labor and failures from normal wear and tear, we'll repair it or replace your product. So when I called to get the gaskets replaced under warranty I'm told there will be a $128.08 charge because the gaskets tearing and leaking aren't covered by the manufacturer, Geek Squad for almost $500 or Total Tech for $200. TIn my opinion this is total misrepresentation and failure to disclose all the Geek Squad warranty protection escape clauses Best Buy uses.

I have not used this yet on my new appliances, I hope the service is good when its needed

necessary for any new fridge. in case the first 3 years theres something that goes awry

I have been trying to schedule a Repair for my refrigerator for 3 months now. I have been given a Case # 243267036. But have waited for Several Hours on Hold, but they will Not schedule a Repair of even answer the darn call. I experienced the same situation on the website, will trying to do this via Live Chat. My next call is to the PA State Attorney General to prefer Fraud Charges against these people.

Bought the plan just in case, hopefully when I have to use it , won't have any issues.

THE PROTECTION PLAN IS A LITTLE HIGHER THAN OTHER PLACES

Tried to use Geek Squad when we had issues with the install but they weren't of any help.

The price was worth it but not sure what it includes exactly since most items are under warranty for at least 1 year

The agents were pleasant enough at 5he counter. But the equipment never worked the same.

I never got to use this product so I can’t really say how useful it was.

Why did i pay full price for this piece of equipment? Extended warranty was the only saving grace. i missed out on the class action law suit.

Requested a repair for my refrigerator and received an authorization for an exchange . After calling 6 to 7 people to get the answer needed , the catch is it I have to bring it in the store myself for the exchange, which I don’t have the means to do so this is a 9.2 cubic refrigerator. This is not a little fridge. Horrid service make no sense to customers but convenient to Best Buy.

We didn’t get any services so hopefully will work we don’t even know what is cost

The geek squad for my fridge was the worst ever, literally a waste of time for 3 days a total of 24 hours wasted waiting for a repair company to show up fix a fixture that at the end of the day i fixed with super glue, they kept trying to send the same company what was stupid as heck that after the first time even geek squad could not get a hold of them!!! But said they will come, after the third missed appointment from them I canceled the protection plan and used that money for super glue

Useless geek squad. Worst ever service. 2 months into purchase of my fridge with broken handles. Refused to do anything as it’s still under manufacture warranty and manufacturer doing nothing. Spent hours on the phone between LG and geek squad. Why do I pay extra for geek squad ?? Scammers

Sad that the service people had to come out twice due to unpredictable snow.

Waiting I don’t know it will be over a month to arrive

Now that I need to use my warranty its not active and now I have to wait until BB GS activates it and have to wait 5-7....in the meantime I have no fridge and its summer time

It is a waste of money to buy the protection plan. It takes several months to get the parts in so by that time, you have to buy a new fridge anyway. Who can go without a refrigerator for 3 months...or longer, shoot I'm still waiting. They could give you a voucher for a new one but instead would rather order every part in the book and make you wait.

The only good thing about this is the security of replacement for 5 years.