Customer Ratings & Reviews

Paid almost $400 for 5 year warranty. Ge refrigerator died 1 day after manufacturer warranty expired. 1 year and 1 day. Replaced refrigerator then cancelled balance of warrant. Expected new refrigerator to carry over balance of warranty, 4 years, NOT!!!! 1 claim, warranty cancelled. Basically paid $ 400 for a 1 day warranty.

This is ok they have some things to work on but it is okay

They are slow, takes forever just to make a appointment. They want this and they want that, I am like just come out and fix my fridge. Want serial # I already gave them date, account # and order #. Just a complete hassle to try and get items fixed when they go down.

Steven in executive resolutions has been treating my issue with the fridge horribly! Food spoiled and liquids exploded due to the fridge freezing and the freezer thawing. I was lied to by the rep over the phone that this was a garage fridge now a month and a half later Best Buy has done nothing to fix the issue! Not even replacing $439.00 worth of lost food and still not fixed!

Decent coverage, but it was a pain with returns during covid

takes a week to get an appointment for a broken freezer and then they don't show. takes another week to reschedule

Haven't used the service so cant really grade XXXXX

Yay I buy a 5000 fridge and get their plan 6 months later it’s making a huge mess w the ice maker so I call geek squad to come and fix spend a good hr on the phone with the them to tell me their awesome 3 year plan doesn’t cover anything on the first year !!! Stupid me

I shouldnt have to use it for a while but hope when I need it, it covers my issues.

It was okay and had an okay service. Could use some improvement.

This warranty was purchased for the dishwasher. Luckily haven't had to use it.

This is necessary if you bought an expensive appliances ..

Like any other warranty, we will see when or if it is needed.

Horrible service! Bought the extended warranty and it doesn’t cover a freezer to be serviced in home when it was delivered to us. They want us to bring it to them. We got it delivered for a reason because we do not have big cars. Will not buy from Best Buy again for appliances!

You never know what you gonna get until you connect

The refrigerator was dented on the side so I sent it it back & a new one was delivered.

I purchase from Best Buy less than 1 month and it stopped working #Samsung 4-door refrigerator counter depth ( i also pay for geek squad protection ) I need to wait for a 3 weeks to fix my refrigerator no appointment available

Purchased it in case I need it. Don't know how they service it until I have an issue.

Unhappy with the installation. Delivery was ok. Left all the plastic, cardboard, and stickers.

I can’t Believe I called for service, and the said don’t have any schedule available, I spoke with the supervisor and him told me same things, how is possible you sell services and when you request for that they said is nobody available to fix my issues