Customer Ratings & Reviews

I love this freezer!!!! Standup is the way to go, this thing has so much room, it’s sleek and great visually and I couldn’t be happier. I may get a second one.

My wife and I purchased Geek squad 5 year protection plans on both a 65" high end (9500 series) Samsung TV which we really love, and a Samsung fridge. We haven't had need to call them for service but feel comfortable that we are covered for repair or replacement on both products which we purchased within the past 12 months. By shopping around we have found that the cost of the Geek Squad plans is lower than some of the competitive stores.

I got this to cover a TV for 5 more years so I don’t have to worry about something bad happening and having to buy a new one. Beat buy has always had the best service plans compared to other stores and it’s one of the main reasons I will always shop at best buy

The crew installed our refrigerator in 30 minutes. That included changing out part of the water connection and getting it started up, wiping it down & some instructions on its use. Very pleased!

This is a great warranty protection to have in case of any possible factory defaults and problems. It's easy to get and very affordable to purchase. Best Buy even lets you know by email the full benefit of having this protection and in some coverage goes beyond the 3 years. I would buy this every time.

This is a great fridge/freezer, so much more room than my old one

This was a gift I bought for my parents and they absolutely love their fridge!

So glad I purchased this extended warranty because the Samsung fridge is a total piece of poop. Definitely recommend getting the extended warranty for all purchases $500+ but do not recommend any Samsung appliances. Just to make it sting a little extra for me is that the Samsung fridge was a gift for my gf’s mom.

I did not know how to use the monitor in. The fridge geek squad helped me

I am really impressed with the service plan I purchased for the upright freezer. So far I haven’t had to use it but peace of mind knowing that it is covered

[Employee of bestbuy] A must have, highly recommend getting this protection on any newer appliance as they unfortunately not built liek they used to be, this easily paid for itself in no time

I asked to add an extended warranty when I ordered the refrigerator. I found out that didn't happen. So I called Geek Squad on June 2 to purchase extended warranty. When I received my email receipt, it looks like the warranty was post dated to the date of purchase of the refrigerator, not the actual day I purchased the extended warranty.

Good customer service by geek squad when we had to call them to return and replace the fridge due to installer creating a dent on the middle portion while delivering the item.

NEEDED GEEK SQUAD FOR HEPING ME TO HOOK UP 75 IN TV AFTER MOVING IN. THE GENTLEMAN WAS GREAT, FIXED TV TO OPERATE BETTER ON REMOTE. HOOKED UP SPEAKERS TO COME ON WHEN TV COMES ON. THAT WAS A BIG IMPROVEMENT.

If you purchase a Samsung product get the Geek Squad warranty. I own all Samsung appliances (Microwave with hood exhaust, stove, dishwasher and refrigerator) in my kitchen. Dishwasher went down after manufacturer warranty expired. This warranty goes beyond Manufactures warranty. "Damed if you do, Damed if you don't"

I love the room inside I don't think I have ever seen a refrigerator with so much room inside, the only bad thing about it is that there is no light near the were the water comes out.

With so much technology in todays units the five year warranty is a very wise choice. You will be glad you have should an issue arise.

Geek squad protection for the next 3 years is a peace of mind I can have for my new kitchen appliance. Although I believe my purchase is of the highest quality and reliability, you never know with appliances or machinery, so having this protection is certainly assuring.

They were punctual, kind, and courteous. They helped me get it in the spot that i wanted it in and made sure i was satisfied before they left.

I was told it’s an in house warranty, haven’t used it and hope I never have to. lol.