Customer Ratings & Reviews

Utilized my geek squad protection after my dishwasher went out 15 months after purchase. Tech came 8 days later and said he’d have to order the part and it could be another 8 days. Pretty standard as far as warranties go, but still frustrating for such a new product.

The refrigerator was very spacious and the young lady that helped me chose the correct one was very knowledgeable

They delivered my freezer in excellent condition and helped put it in the house. I love my deep freezer and glad I bought it from Best Buy!

Installed my refrigerator. It was not easy to get it into the house. But they were willing to trouble shoot when necessary.

So glad we received protection from the geek squad. I am already utilizing to support proper water line installation.

Before I purchased my new LG refrigerator on 6/15/25, I spoke with a Best Buy customer service agent who assured me that, if I purchased a 5-year GS protection plan and something happened during the manufacturer's 1-year warranty period, GS would send out the repairman, who would make any necessary repairs and then deal with LG on my behalf. I had asked about this specifically because I had read several reviews about LG refrigerator compressors going out early and that the LG warranty service was horrible. My refrigerator has started making a loud noise, and GS tells me that I must go through LG and that they will not service the refrigerator until the LG warranty expires. Either Best Buy has trained their employees to misrepresent the terms of the protection, or their employees have not received correct training. Be warned!

Always get the extended warranty for appliances because you never know. The price was cheaper than getting it through the appliance manufacturer, plus I have never ever had a problem with the geek squad protection plans

I got this to cover a TV for 5 more years so I don’t have to worry about something bad happening and having to buy a new one. Beat buy has always had the best service plans compared to other stores and it’s one of the main reasons I will always shop at best buy

Replaced the broken fridge with a new one, no problem. Even took the time to find a different brand/model in the same price range. Extraordinarily kind staff.

So glad I purchased this extended warranty because the Samsung fridge is a total piece of poop. Definitely recommend getting the extended warranty for all purchases $500+ but do not recommend any Samsung appliances. Just to make it sting a little extra for me is that the Samsung fridge was a gift for my gf’s mom.

A must have, highly recommend getting this protection on any newer appliance as they unfortunately not built liek they used to be, this easily paid for itself in no time

Delivered the refrigerator timely and were very careful when moving through tight areas.

This is truly a nice product to have when the item purchased is expensive . I have had purchased this product on other items purchased and so far I have not been disappointed

Haven’t had to use the geek squad yet. They are always helpful if you have any questions.

Delivery was good and delivery guys were friendly and haul off was good as well

The delivery was fast and as expected. Will always use the squad for delivery and installation.

I asked to add an extended warranty when I ordered the refrigerator. I found out that didn't happen. So I called Geek Squad on June 2 to purchase extended warranty. When I received my email receipt, it looks like the warranty was post dated to the date of purchase of the refrigerator, not the actual day I purchased the extended warranty.

Even if I never make a claim on this protection plan, the price was reasonable enough that the cost will justify the peace of mind I will have over the next five years. I've used the Best Buy & Geek Squad protection plans in the past and am very impressed with how the work. And I love my new LG fridge so much that I'm really hoping that I never do have to make a claim. The peace of mind for the next five years is well worth the cost.

Always nice to know you have the peace of mind and that your purchase is protected

If you purchase a Samsung product get the Geek Squad warranty. I own all Samsung appliances (Microwave with hood exhaust, stove, dishwasher and refrigerator) in my kitchen. Dishwasher went down after manufacturer warranty expired. This warranty goes beyond Manufactures warranty. "Damed if you do, Damed if you don't"