Customer Ratings & Reviews

It is a good thing to have. The protect plan replace an major appliance I had only two years. I just purchased another 5 year protection plan on the replacement major appliance. Highly recommend a person to purchase one.

Haven’t had to use this yet, but with our track record associated with fridges it felt like a smart option. Hopefully we won’t have any issues when and if we need to use this. Best Buy usually is reliable when it comes to this service.

Easy pickup and a great value for a freezer. The fact that they replace food if it breaks is a real plus.

Always very helpful. Wouldnt buy anything without this protection.

Greek squad protection is awesomefor have the feeling of insurance if there is a problem!

Removed all the packing and took with them and installed my new purchase and explained it's operating instructions.

Worth the money for the protection! I don't have to worry of anything happens.

Comforting to know this will take care of any ussues

Geek squad is always a great idea. We haven’t had to use them yet but glad I have it if needed for a great price.

I haven’t had any issues with my purchase but if the delivery and hauling away are any signs of what to expect then I am doomed

I had issues with my refrigerator purchase and felt how this warranty can be of service. Good product and much better than manufacturer's warranty.

Purchased geek squad protection for a TV I bought. Unfortunately the TV had to be repaired more than once. When I contacted geek squad for repair it was always 2 weeks before they could send anyone out to look at it or repair it. Ultimately the TV had to be replaced and I went 3 weeks without a TV after the geek squad never showed up to assess the problem. They then told me to shop online for another TV as they would issue a credit for my old one with free shipping. I waited for a week for the credit to come through but did not receive it so I had to call them again. It took 3 more days before I received it. So now I’ve been without a TV for a month. Found the TV I wanted and called geek squad about removing the delivery charge since they told me it would be free shipping. After 2 hours on the phone trying to get this resolved they told me they couldn’t help me and I would need to call the store. I called the store and explained the situation about the delivery charge and they transferred me back to geek squad. I spent another 2 hours on the phone again with a person named Vee who was rude and very non customer oriented. Even though she had the order in front of her all she could keep saying was she would not provide free delivery and I would need to go to store to pick up. After she repeated this over and over I asked for her manager or corporate number so I could talk to someone else. She just kept saying you need to go to store and no free delivery. Don’t waste your money on this gimmick!!!

I have been a long time Best Buy customer, all my electronics are from there and now a major appliance. The Best Buy protection plan has provided ease of mind that a failed unit is quickly repaired or replaced. They help every step along the way without unexpected loopholes. One word "Dependable"!!

The Samsung refrigerator is amazing. The black stainless color complements my kitchen. And the agents that delivered it to our home were polite, knowledgeable and completely professional. Will definitely recommend to family and friends.

They delivered and hooked up my refrigerator beautifully, left no mess and took all of the packaging with them

I never buy warranties but a few years back I got a Samsung side by side refrigerator and it fried 2 months after the factory warranty expired. The Geek Squad warranty saved me $1,100. Now I get the warranty for anything over $500

Always great to have competent people handling your precious gear. And GEEK SQUAD always delivers on care and quality.

[Employee of bestbuy] It’s always a great idea to insure that your items arr protected by geek squad I always get protection great price

Geek Squad protection always stands by their product

An excellent product, silent and does not take up much space, I recommend it 100%