Customer Ratings & Reviews

Got the protection just to be on the safe side. Very nice to speak with when delivered

we connected our waterline right away, did not need the service people to help because it was so easy

I bought this when I bought my new refrigerator to ensure it being replaced/repaired if needed. I don't understand however, why I keep getting offers to purchase it again--as supposedly it's warrantee will expire shortly.

I would always recommend geek squad protection they replaced my refrigerator with no problems brought it to me set it up in my kitchen very much worth the money

It is an extended warranty. It is great if you need it but a waste of money if nothing goes wrong. The gamble is your to decide

I consider this pay service better than lowe's on home depot

It’s great no problems with it they don’t make much question they focus if to give you the best service

Geek Squad is,where its at. Guys are professional and trustworthy.

Haven’t needed it so far. Fingers crossed! When I read the fine print of the offer and that it what is useful toward, I was convinced to go ahead and purchase it. I feel like it will be a good value over time if a repair is needed. Also, it covers maintenance items.

The installer team of two were amazing. They were very careful of our home, wall corners, doors etc. They were knowledgeable of the hook up and operation of our refridgerator,

Very good value. I like the fact that not only is my freezer covered by the geek squad plan but also the food in the freezer is covered as well. This was an important factor in my purchasing this product. I also like the reputation that the geek squad has for resolving customer issues.

Geek squad did Great job quickly getting everything taken care of…very personable and explained the process so that there was no questions.

Geek sqaud service is the best, no wories no hassles, you have a problem and geek squad takes care of it.

Geek squad is very well staffed and has people that actually know what they are talking about.

Good refrigerator the food is cold all times best one

I am a huge fan of purchasing extended warranties with the Geek Squad for all of my electronic and appliance purchases. I have rarely had to use the warranties, but having the sound of mind is worth the small fee for the added coverage. I'm a big fan of Geek Squad coverage!

Love Best Buy warranty. Would recommend over and over

I had a S____ Refrigerator years ago with the BB extended warranty. The team came out so often BB bought it back and I purchased a LG refrigerator from BB again with an extended warranty with the buy back.

Best Buy is the best store I like to buy items in this place the customer service are excellent

I am a front line healthcare worker battling the coronavirus pandemic and father of four. We had the misfortune of buying a Samsung refrigerator from Bestbuy for close to $3000 that has been a real lemon! We have had a dozen service calls since it was new. Fortunately we bought the geek squad protection plan. Unfortunately our refrigerator has had no cooling for two weeks and the geek squad cannot come out to repair it due to the pandemic. This is the fourth service call for no cooling. BestBuy and the geek squad have abandoned us. Instead of replacing this lemon of a refrigerator, they said it has to be repaired (AGAIN!) but they cannot come out to repair it because of the pandemic. They even suggested for me to hire my own repairman and submit the bill, however, this too is impossible given the pandemic. As a result I am left without a working refrigerator while trying to limit unnecessary trips to the store. I am left battling both the coronavirus pandemic and BestBuy/geek squad. BestBuy and the geek squad need to stand behind their products (refrigerator and insurance) and do what is both right/fair and replace my defective refrigerator!