Customer Ratings & Reviews

I got 3 years protection for my refrigerator which I used once already and they completely exchanged the refrigerator.

In the beginning of the year My family and i were without a fridge for 62 days as we got the run around from Samsung.Was giving the number to a service place that has been out of business for sometime etc... In the beginning of APRIL we were finally giving a refund for our fridge! In search of a new refrigerator we came across one that was in our budget at best buy. but it was a Samsung... Jp the sales man had insured us that if we purchased the geek squad protection we would have no worries! Wouldn't have to deal with Samsung and even geek squad gwould help with food that was ruined What a good deal right? Nope! here we are going on day 5 with no refrigerator and rotten food. Called geek squad was told that they dont service my area! Why did i even pay 150?? and also was told by geek squad Samsung will be sending me a replacement. haha. Called Samsung they said that whoever i spoke to at geek squad had lied to me.. and that they would schedule a service tech.. no service tech...and now waiting on a store credit. supposedly... I have already dealt with Samsung so already knew what to expect. Stock up on ice and ice chest!! I am 25 mins from lake Jackson, purchased the geek squad protection so wouldnt have to deal with samsung , have only had it for a little over 2 months and am living out of an ice chest with 3 kids! why cant something be done!? Why do I just getting told im sorry and passed on to the next person. Its going to be a long weekend ...

Hope we don’t need it but feel safe with protection

The geek squad protection plan gives me peace of mind. Ive had to use it in the past when my tv went out. and they took care of everything, made it very easy for me to get a replacement

For the price, I have peace of mind! Fortunately, I haven't had to utilize this service.

Excellent and professional service. Friendly staff. This is a great service , thank you.

The comfort of knowing that our refrigerator will be fixed if a problem arises.

Good price for what I hope it would cover if I would ever need to get it fixed

Geek Squad was able to figure out what was wrong with my fridge and replace it with no cost to me.

Glad to have the extended protection. I've only had to use the Services on laptops. Haven't had to use it on appliances but glad to have the option to purchase the protection.

Hopefully the time will not come to use this but it was priced at a fair price. I like that the team from the store will answer service calls instead of a third party.

The geek squad has always been attentive to our needs when it came to electronics. They were very professional and explained everything to us in regards to our purchase.

My daughter really enjoying her new refrigerator. This product works well for her and her two children. It has enough room to put all of her food inside of it. Now she wants a matching microwave.

I did get the extended warranty with my fridge but have not used it as of yet but I have piece of mind knowing it’s covered

They always know how to serve the customer. Great experience.

I feel the extended geek squad warranty is a good value. I hope I don’t have to use it but I’m happy I have it

Purchased the warranty for peace of mind. I haven't had to use it yet, and hope not to.

i am glad i bought this because i bought a new house and needed to buy alot of appliances. this also includes getting a tv mounted for free if bought through best buy!

Because of the expense of the refrigerator and the fact that it was a built in unit I felt it was prudent to purchase Best Buy's extended warranty.

Geeksquad helped set up my fancy new fridge and didnt leave until all of my questions were answered!