Customer Ratings & Reviews

I used the warranty to replace my fridge . I had no issues with the claim

Ok so this is a great thing to have no matter what. It give you the extra protection you need. Best buys geeks are top of the line! They knowledge about the products are sensible to no one!

Haven't yet had to use the protection plan, but having it provides peace of mind.

Best buy is great at honoring warranties. Will always get them.

Great team... Always available.. Their knowledge is outstanding

Love all the different types of ice and it’s very spacious

I've had the Geek Squad Protection for other appliances and their service has been excellent.

Great staff at the location we go to. Very helpful, knowledgeable and assisted in loading our items.

We signed up for the warranty and hope to never use it. We shopped around and Best Buy had the best service package for the best price. They actually use their own "Geek Squad" versus many others that contract out. Fingers crossed.

Excellent offer to protect your investments. Great value and great customer experience

My TV was installed with a greatest of care and everything was explained to me in detail. My freezer was delivered and installed with the same amount of care and concern.

Just nice to know I have the protection plan. Why spend thousands of dollars and risk not getting an extended warranty. Also the price varies depending on the price of the item.

I bought the five year protection for my new freezer for my piece of mind great value

We had some trouble with my dryer, and had no idea what it was. Turns out it was a piece of clothing stuck, but luckily we had bought the protection plan to help in case we ever needed it. Saves on calling others to service appliance.

I have used the Geek Squad service many times for various things. I have always been satisfied with the professional service, knowledge and resolution of what I'm there for. I will always take advantage of the Geek Squad service.

I haven't needed to use it yet but have bought before and was glad I did

Purchased a Whirlpool Refrigerator after a year of having the product, I began having difficulties. Having the Geek Squad Protection Plan, I was ultimately able to replace the product.

Would highly recommend purchasing protection. Geeks are always available and if a problem exists they will let you know and recommend the best option, whether to return or fix item.

havent need to use there service for my fridge got the protection just as a back up incase we needed i do have there protection on other items and there repairs and services are outstanding

Before I purchased my new LG refrigerator on 6/15/25, I spoke with a Best Buy customer service agent who assured me that, if I purchased a 5-year GS protection plan and something happened during the manufacturer's 1-year warranty period, GS would send out the repairman, who would make any necessary repairs and then deal with LG on my behalf. I had asked about this specifically because I had read several reviews about LG refrigerator compressors going out early and that the LG warranty service was horrible. My refrigerator has started making a loud noise, and GS tells me that I must go through LG and that they will not service the refrigerator until the LG warranty expires. Either Best Buy has trained their employees to misrepresent the terms of the protection, or their employees have not received correct training. Be warned!