Customer Ratings & Reviews

Awesome service to provide the customer at a very good value.

Just purchased the GEEK squad for my refrigerator for 5 years but it’s expensive if I never have to use it - you may feel waste of time if you don’t break.

Pressed into this purchase. Do not want. This is not a good deal

3 year protection is very good to purchase in case something goes wrong with your product

Fridge is cool, keep food fresh, keep you updated on groceries need, inform when food needs to be thrown away and easy to clean. Best purchase

I really like the fact that extra coverage for items purchased are offered!

applied this to my refrigerator purchase with the hopes that I never have to use it. as anything you buy something can always go wrong with a large ticket item.

Beware of these service plans, these types of "warranties" seem harder and harder to use. I have normally purchased my large appliances from Best Buy because of the service plans, but I am considering going elsewhere in the future. Fridge has been having an issue and I called to get the fridge serviced, they tell me that the fridge has a warranty with the manufacturer for 10 years parts and 5 years labor. I spent two hours trying to get ahold of Whirlpool and finally talking to them they confirm that but the warranty does not cover the service call to see what is wrong with the fridge, so I am geek squad tells me this time they won't authorize the service call without a RMA number that I need to get from the manufacturer, so I have to waste more time now to get this information. I was a big believer of Best Buy and Geek Squad, this has changed by this whole experience.

Well worth every penny and the Geek Squad is professional, knowledgeable and nice.

I highly recommend always purchasing your protection plans it makes returning any item that you’re unhappy with damage broken a breeze I highly recommend

I bought this protection plan for my new refrigerator. I like it because it covers my refrigerator after the manufacturer warranty expires.

THE 200.00 DOLLAR OFFERED IN THE WARRANTY INSURANCE FOR LOSS OF FOOD DUE TO FAILURE OF FRIDGE, SOLD ME. WILL ALSO REPLACE TO ITS ORIGINAL PLACEMENT AND INSTALL, IF DELIVERED AS PART OF ORIGINAL PURCHASE. CAN'T BEAT IT.

5 year protection guarantees you protection on your device.

They are very good at answering questions. They won’t cover something if it’s still under manufacturers warranty. I bought a Samsung Fridge (never again) and had food spoilage. They reimbursed me quickly for this.

Extended warranty is great. We were able to get this new refrigerator under the warranty or prior unit that did not work correctly.

We love Geek Squad protection. And after dealing with Samsung on our last fridge, I won't get theirs again, and I will get this protection! No issues!

Scheduling is easy. Service times are reasonable and technicians are competent. One appliance was replaced with a new unit in a very reasonable time frame.

Bought this with my new little freezer. Thought it would be good insurance just in case something went wrong. Don’t usually buy protection plans. Thought I would this time. Great price for 3 years.

Geek Squad is the best at doing their job. I am glad they are here to help.

I used this service once I had a good experience. I was also given a gift card for the delay. It was during cov-19.