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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4623 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 4,623 reviews
  • Rated 5 out of 5 stars

    Best of the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best service of services that you will get hands down

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    REVIEW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'VE USED GEEK SQUAD MANY TIMES IN THE PAST. I HAVE NEVER ENCOUNTERED ANY PROBLEMS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator it is quite looks beautiful. Can hold anything you have room for inside super spacious. Wish the front was magnetized and no finger prints but that's minor nit picking

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service wasnt necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They told me they couldnt hook ip the waterline because it was an older configuration. They did move it in place for me. I ended up installing the plumbers tape and screwed in the water line. They did offer to return the service fee.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called with issue was told the noise my fridge was making due to ice maker not hooked up . it's all good staff member told me to turnoff ice maker switch and all is quiet. Great service helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product protection with Best Buy is inexpensive peace of mind, especially for larger ticket items. I have not had to use this one, but it's good to know it's there if needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Extra warranty is needed for big ticket items.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t need to use the geek squad yet but I hope they will pull through when I need them. Hopefully I do not need them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the crew set the fridge up were very polite and did an excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delievred good fast and reliable with care too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product plan. It is always best to insure that your product purchase is covered for unexplained problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caring and dependable and come out on time on date scheduled

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Easy and fast

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Really recommend the product no problem what so ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection for my Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got a chance to try calling the agent yet, but buying this plan was very easy and i feel like my open box is protected for 3 years with this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service woth investing in.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is something definitely worth getting. Seves ad s little piece of mind when it comes to protecting my electronic investmwnt.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the protection is nice but the process is pretty bad. Had my issue escalated. Notes were not taken properly. The WORST part was the service guys that they have a contract with.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this with us. I'm sorry to hear about how this appointment went and the interaction you had. It's always frustrating when an appointment isn't up to standards. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geek squad 5 year service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 year geek squad warranty is a great service plan and a source of confidence to keep things operating up to specs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my membership it’s so Convenient to have help and I have someone there to talk to you ever time I need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased protection for my refrigerator. After setting it up, I ended up needing service, and every person I have talked to has been professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3 Year Service Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a relief to have the support of the protection plan on my appliances. Definitely worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swear by geek squad protection!!! Always a lifesaver!!!

    I would recommend this to a friend