Customer Ratings & Reviews

They won't even try and help me with this issue. I have gone through all the steps and I'm tired of taking all the right steps but keep getting the run around. Not counting the many hours I've spent on the phone.

Agents came to see why ice wasn't working. They didn't pull refrigerator out to see if connection was correct. They didn't look to see if ice button needed to be put on. They just said it was faulty. It was not faulty. We, ourselves figured it out. The phone customer service is horrible too. Not looking forward to using them in case we should need them.

With a Samsung Fridge, the 1sr year of warranty is through Samsung, but the warranty expires adter the time you paid for. Noone told me.

The guy was great when he finally got here three months later. Then I had another calibration set up. They never could get me scheduled then took my calibration fee and never calibrated it. I also asked for the setting they used the first time and he said he would email it and never did and never replied back to my calls. The calibrations were great but the service was terrible.

It was an open box didn’t work at all turned on but didn’t work.

This is a waste of money, I had to refuse delivery of the refrigerator , now the geek squad does not want to give me back a refund for the warranty I purchased. I do not recommend.

The fridge we just brought was blowing hot air. I tried for two days to get through on the toll free number and couldn’t. I went to the store and they said it was nothing they could do. I ended up returning the fridge because I could not get help.

Don't be buy geek squad extended warranties bad service they came 3 times to fix my refrigerator and they still don't want to give me a new fridge it's been like 8 weeks without a refrigerator

I wouldn't recommend geek squad for any products. I called then regarding an issue with my appliance and rather than assist me because I bought it locally, there referred me to the appliance warranty which wasn't with them either. Then what good is geek squad for.

Offered this service for a Samsung product. After being transferred countless times I learned that the geek squad doesn’t cover Samsung items. Samsung has their own technicians and a horrible process

This is not first time I get fridge with warranty even the most expensive one and couple of months of warranty expires the fridge breaks and stops to work, this expensive fridge stopped working.

7 days exactly after my warranty expired the freezer handle broke off. So now I have a broken freezer and wasted my money on the geek squad because I was misinformed. I was td it would pick up after the 1 year warranty it came with so it wouldn't expired til next year. I was lied too.

I purchased the protection plan but when they delivered my appliance I cancled the Geek Squad Protection plan because GE offered a 5 year protection plan for less. I've called BB several times after first being told the refurnd would take 5-7 days. Its been almost 20 days thus far. Will possibly have to call my CC company if my refund doesn't show up within the next few days!

6th failed attempt to fix ice maker. 3 times ordered wrong part. Repair guy left part without installing and was rude. It’s been month and half since initial request. Summer gone + have to be take off from work time to be present for all the visits.

They brought me a dented freezer. Never again never

Do not buy this plan for an appliance. Buy something through the appliance manufacturer. Best Buy will simply refer you to the manufacturer and provide zero customer support. This is a worthless plan.

I bought the appliance warranty through geek squad. They are not willing to assist or address issues. Response times have been long and customer service is lack luster. If you find another service to warranty your purchase, do it.

Even though they call it a "5 year Standard Geek Squad Protection", it doesn't actually provide protection. It lacks support in year 1, because they say you must go to the manufacturer for that. When the manufacture fails to repair the product and you inform Geek Squad the product has caused water damage, BestBuy still doesn't care.

Geek Squad would not come out to service. They advised we had to call LG Service Direct. So the 3-Year Standard GS Protection was a waste of money

Order the fridge and i only had it 2 weeks reason i rate it so bad was fridge great but service was terrible i had the ice maker delivered 2 times and ice maker finally got install correctly on the 3 time before they knew how to install it