Customer Ratings & Reviews

I haven’t used the geek squad as of yet! I am happy to know that I have them there if I need them.

Glad I got this service. My fridge needed to be replaced because it had a problem and they worked it out smoothly.

[Employee of bestbuy] Will always go with geek squad. Great and knowledgeable crew. Great protection plans.

They are always very helpful and very patience with you while you are trying to figure out what is right for you

In the beginning of the year My family and i were without a fridge for 62 days as we got the run around from Samsung.Was giving the number to a service place that has been out of business for sometime etc... In the beginning of APRIL we were finally giving a refund for our fridge! In search of a new refrigerator we came across one that was in our budget at best buy. but it was a Samsung... Jp the sales man had insured us that if we purchased the geek squad protection we would have no worries! Wouldn't have to deal with Samsung and even geek squad gwould help with food that was ruined What a good deal right? Nope! here we are going on day 5 with no refrigerator and rotten food. Called geek squad was told that they dont service my area! Why did i even pay 150?? and also was told by geek squad Samsung will be sending me a replacement. haha. Called Samsung they said that whoever i spoke to at geek squad had lied to me.. and that they would schedule a service tech.. no service tech...and now waiting on a store credit. supposedly... I have already dealt with Samsung so already knew what to expect. Stock up on ice and ice chest!! I am 25 mins from lake Jackson, purchased the geek squad protection so wouldnt have to deal with samsung , have only had it for a little over 2 months and am living out of an ice chest with 3 kids! why cant something be done!? Why do I just getting told im sorry and passed on to the next person. Its going to be a long weekend ...

This plan that I purchase is a reasonable price and they come once a year to check it ,besides if you need to make an appointment for a repair

Haven't had to utilize the protection plan yet, but happy the service was offered. Great price and piece of mind for five years. In-home delivery and installation were a breeze.

Reliable and friendly. A some people Love the fact they have this warranty

Customer support is very good and they solved my problem

Customer support is very good and they solved my problem

Great peace of mind. I love having the extra protection and all the issues this will cover

I got 3 years protection for my refrigerator which I used once already and they completely exchanged the refrigerator.

They replace my fridge what went out after one year, protection plan worked very well

Always purchase the plan. Smart move and piece of mind is priceless

Great service, I recommend it 100%. beautiful and very functional

I always purchase Best Buy's GSP on "high ticket items" and my experience with them have always been good.

Excellent services always promt. Very couteous and very friendly.

The geek squad protection is well worth your money. Appliance just arent made like they use to be made.

My daughter really enjoying her new refrigerator. This product works well for her and her two children. It has enough room to put all of her food inside of it. Now she wants a matching microwave.

The guys safely delivered my freezer and put in the designated space and set it up to make sure everything worked perfectly. Great job. No dents, no bumps, no broken parts.