Customer Ratings & Reviews

Geek Squad will not repair everything themselves. Best Buy will contract out work to AIG and AIG will contract out to Pacific Repair. Unfortunately these companies do not communicate well with each other. I called in to Geek Squad on 12/1 and a tech was able to come out on 12/4; I was very pleased by this quick response. However, the tech was not able to fix the problem and bumped this up to AIG. I received an email from AIG telling me that a tech from Pacific Repair would arrive on 12/15. I was not happy with having to wait so long, but what else am I gonna do? On 12/15 I get a call from Pacific Repair, not to tell me what time they'll be arriving, but to set up a repair appointment. It seems that AIG made an appointment in their systems but did not let Pacific Repair know this. According to the rep from Pacific Repair, they did not get the request for my repair until 12/12. A Pacific Repair tech cannot come out until 12/20, and I am so not happy with this. I was furious, but again, what am I gonna do? I've already paid for the warranty coverage and am now stuck in this ever worsening series of events. Take a wild guess as to what happens when the Pacific Repair tech arrives on 12/20... tech identifies the problem but does not have the part on him or in stock on island, the part needs to be shipped in. Following up with Pacific Repair I find that the earliest the part will arrive is 1/14, a month and a half after I made my first call to Geek Squad. For reference, I could order a refrigerator right now on the evening of 12/29 and an entire refrigerator would be delivered the day before the part I need is estimated to arrive at the repair shop. I feel as though since this is a warranty issue that all of these companies are not making big money on this situation and I'm being treated as such by each and every one of them. It seems to me that Geek Squad Protection is only concerned with protecting the bottom line of the companies at the expense of the the customer. If I needed to follow up with a phone call to a repair shop that they designated, then tell me so I can move things along. While all the techs who've come out to the house have been wonderful to work with, the companies they work for are the worst. I'm seriously reconsidering ever getting Geek Squad coverage on anything in the future because while it may cost more to replace an appliance, the sheer frustration and anger I now have towards these companies may be taking a toll that is not worth the money I've saved.

The tech did a great job, and was able to complete the work in a timely manner

Naomi provided phenomenal customer service during pickup

Glad to know I have the product protection, pleased with my decision

The chest freezer doesn’t need the geek squad. I don’t know what else I could say to finish this. This is the most I’ve written about one item. Hopefully, I’ve got enough words in dissatisfy you.

Good value, worth the money and peace of mind. Great technicians.

Great service, very helpful during phone contact with questions.

as an owner of an old house, i do not have many choices and this fridge was perfect. I was able to get it in through the narrow hallway and place it in the kitchen. the fact that there are no handles, it helped with having a decent size fridge that does not take up a lot of space. as far as performance, it is an excellent fridge. the price is much higher than larger fridges, but with not many options, this was the best. Happy wife Happy life

My refrigerator is excellent, I use it to store desserts and it is super spacious and easy to clean, I highly recommend it

Praying I don't need it soon! :) they're great though

I'm finally getting around to a review after buying this last spring. I bought this for maximum easy storage for everything out of my garden and meat storage.there is plenty of extra room for prepackaged grocery store food even with the beef 1/4 and my vegetable.its so quiet you have to look and see if it's even running.its easy to keep organized and the 3 baskets are a boon for the things you tend to grab the most.i am exceptionally pleased with this freezer and the deal I got on it.why would I pay more for those name brand snob brands just for the name.insigna brand has been fabulous for me and the little bit of money it costs for the geek squad coverage I don't worry about anything going wrong.the geeks have given great service on everything I've bought at best buy so I'm confident this was a smart buy for the money.

No matter how many times I cancel on you. The squad is always there for me.. Thank you :)

Best decision I have ever made! No problems, no hassles, no drama!

Although I haven’t had to use Geek Squad’s service yet, I’ve had a great experience so far. Purchasing the 3-year warranty for my Insignia 7 Cu. Ft. Upright Freezer was quick and hassle-free. Based on their strong reputation, I trust that if I ever need assistance, they’ll provide reliable and efficient support. For anyone wanting extra protection for their appliances, Geek Squad is a solid choice!

Great add on with purchase when we order our tv for the house

Great experiences. All staff is very knowledeable.

Love this fridge ...! soooo roomy ... ice maker is awesome... great lighting ...!!!

Getting the warranty is a good idea. A must have just in case.

I love geek squad, especially for people like me who are not tech savvy they’re very patient and don’t treat you like you’re dumb, even though I am when it comes to technology

The refrigerator works well. Just started having trouble with the bottom freezer. Called, spoke to an agent, came out quickly and was told what was wrong. Repair is coming. Thanks for quick response. Still love my fridge.