Customer Ratings & Reviews

Always buy an extended warranty because you never know when something will go wrong, better to be safe than sorry

did not have to use for this item but peace of mind in having it.

The whole purchase from beginning to end was seamless. I always get Geek Squad protection for peace of mind

No nonsense protection plan. Your item fails and it is replaced or you are given the value of its cost as store credit.

I’m covered if anything happens... fridge was over 3500 and only came w 1yr warranty... all it takes is one little issue ... if it happens I’m covered

I can count on Geek Squad for any help with this open box item!

no brainer for any big purchase.....5 years for less then $130.....less then $30 a month

Couldn't nor wouldn't live without geeks squad. I have a 3 year protection on computer and appliances I have 5. I call and they come out and fix it!

Geek squad is a necessary protection for appliances and devices. You wouldn’t regret it.

I had purchased an Insignia Freezer and when u buy something valuable, definitely need to add warranty.

Plastic drawers break easily, but overall, the item suits the price.

I feel less stressed knowing that my new purchase is protected,

Great peace of mind. I have used best buy warranties before and will do so again in the future.

The Geek Squad got my washer balanced and educated me on simple troubleshooting tips I can easily do. THANK YOU!

I can't recommend Geek Squad Warranties (or TotalTech) on large appliances. Their scheduling is a mess. First, they try setting up an appointment for a Geek Squad employee to come on Tuesday. They're supposed to call on Monday to set up a time window. They never called and never showed. So I called back on Wednesday and now they scheduled it with a third-party company. When I say "schedule", that just means Geek Squad sends them a request. The schedule is actually up to the other company, but they called to work out the real schedule. When the third party company arrives, they tell me they don't work with Geek Squad warranty. Geek Squad needs to send one of their own technicians, not from a third party company. When I call Geek Squad back and tell them the whole story, they just try scheduling with the third party company again. Round and round we go. Ask for a supervisor; sometimes that helps.

Its been 1 year since I bought the fridge. So far its working good. Did not need the geek squad yet. If I have to use in future I will update my review.

Hard to review something I hope I never need, Purchased with my new refrigerator

Awesome product will buy again, as described, amazing value for the price

Geek Squad protection has always worked pretty good for me. Sometimes I think the prices is a little high though.

I contacted the geek squad for assistance when I had an issue with the product. They were very difficult to get into contact with and ultimately when I did speak to someone they gave me the run around and basically told me to contact the manufacturer, which I did. I ended up having to pay for someone from LG to come to my house. It feels like the geek squad protection was useless.