Customer Ratings & Reviews

Brought the 3 year warranty not expecting to use it so soon but the water/ice dispenser wasn't working, they set up and appointment, texted and called as they was coming and did an outstanding job of communicating.

I usually use AMEX for the double warranty, but since I was buying a suite of appliances, it made sense for me to get the BB credit card to save 10%. Thus I bought extra insurance through Geek Squad. My fridge was super noisy and I couldn't bear it. The GS told me that my model had to be kept upright during delivery, otherwise parts inside could get dislodged and cause rattling. Curtis is my personal associate who takes care of all my purchases. He got me a replacement model right away. The replacement model had a dent on one door, so the Geek Squad efficiently removed the good door from my original fridge and put it on my new fridge, and sent the dented door back with the noisy fridge. That's what I call efficient!

I purchased the five year warranty, just in case. With all the new electronic functionality I wanted to make sure I'm covered incase it needs repaired. I've used Geek Squad over the years and they have been excellent.

This plan gives me piece of mind with my refer purchase. Quality just isn't what is once was and I felt this was a decent value all things considered.

Sales staff guided me through selection, purchase, and membership with ease by noting benefits along the process.

Called Geek Squad the day of my delivery because the refrigerator began making loud noises. Geek squad helped me connect with the people who could assist me. Long story short, Best Buy replaced my refrigerator within the 10 day return window and all has been good for 7 weeks:-)

They did a great job with installation and where friendly

Geek squad baby!! Second warranty I get and they don’t disappoint

Glad I had it before and I will not buy another refrigerator without it!

This a modern look skinny refrigerator. It fits in an small space and is flatering. I just love the new look in my kitchen.

Fridge works great super happy with Best Buy’s help on this purchase

Anytime you can get extended coverage you hope you don’t need it but you have that piece of mind that should something go wrong, you have help that knows what they are doing. I’ve used them in the past and they have been life savers. Highly recommend spending the little extra money so you sleep at night worry free as we all know anything can and will go wrong these days completely out of our control.

I did something dumb. I forgot my plastic dish was in the oven. I was preheating and smelled melting Barbie smells. Instantly I knew I messed up! I called the geek squad because I thought the racks were unsalvageable. The melted plastic had hardened seemingly everywhere on the racks! It also managed to drip below onto the bottom of the oven. I was devastated. When the tech came out he had special tools to remove the plastic and not scratch the special coating. When he left, the oven looked like nothing happened. I was so glad I got the geek squad protection plan!

Gives you piece of mind if anything should happen. Well worth the money

I would definitely recommend the geek squad protection! We purchased it w/ our Samsung refrigerator. We had numerous problems with it and had a repair man come out each time to repair it for free. The refrigerator was finally not repairable after buying it 3 years ago. I was able to get a brand new fridge using the geek squad coverage! I also bought the geek squad coverage w/ the new fridge I got and will get it for whatever large item I purchase there.

I purchased the Geek Squad 5 year warranty for my Samsung side by side refrigerator because I have purchased both a computer and a Samsung TV from Best Buy in the past and purchased the extended warranty on both items. It was a wise choice because my TV had a problem and the Geek Squad got it fixed in no time at all.

I have purchased several extended warranties with appliance purchases at Best Buy. I have never had any issues getting items repaired.

100% happy with my washer and dryer. Vacuum cleaner and 65 inch Sony Bria TV. Great color thank you Best Buy.

Great I am so glad got this service exlent choice I recommend to everyone

Have no need for the Geek squad but its good to know they are there two years later