Customer Ratings & Reviews

The Geek squad is usually very good which is why I purchased a $500 warranty with my Samsung Bespoke Refrigerator.

I am extreamly happy with the Geek Squad. Our Dryer went out and they were there within the week with parts and had it fixed quickly. the only issue I have is that they dont allow us to use Best Buy bucks to purchase the warranties anymore. that change was also hidden within their updated rules.

I did not know how to use the monitor in. The fridge geek squad helped me

I have always selected the geek squad protection plan when it comes to electronics or appliances. They will either fix the issue or find another product to replace it. Well worth the extra money.

Was super quick and answered any questions we had!

Great service having my fridge installed. Fast and knowledgeable. They even had to remove the handles to get it through a doorway.

It's a no brainer. Just get all your appliances from Best Buy and Geek Squad protection for all of them. Remove the uncertainty of broken appliances and unpredictable repair bills. So valuable to have the peace of mind from Geek Squad so you're never worried about unexpected repair costs. Geek Squad is extremely responsive. They don't hassle you when you call for a repair. They quickly assign a technician to fix it. Just get this coverage so you can sleep easier at night. You won't regret it.

Great fridge love the storage love the all of the various compartments. My only frustration was that my waterspout broke down after two years. Repair guy basically said they would have to tear out and replace the whole line to repair it which would take three or four days. Not worth the fix

Awesome installation process! Virtuous, on time, professional, and walked us through the setup once installed!

I highly recommend making the purchase protection plan for you never know when a product will go bad. This plan was so important to me when my refrigerator starting having ice maker problems. Went through 3 efforts to get it fixed and nothing worked. Through the Protection Plan I was able to get a new refrigerator with maximum protection on cost of new refrigerator, plus protection under Geek Squad service. I highly recommend these plans when making a high dollar purchase.

Thank you for install my refrigerator, the guy was so nice and helpful. You guys made everything so easy for us. S

I ALWAYS get my products insured when it comes to anything with technology. I highly recommend you do the same as technology breaks without even being touched. I unfortunately have experienced that with a laptop going out 6 months after the manufacturer warranty ended. It was keep up very nicely and nothing was done wrong on my part. Yes you pay more for insurance but technology can never be trusted---- even when purchased new.

Love it can’t wait to see it all in my new home. :)

The agents helped me with a new refrigerator. Wish we could have taken it home that day instead of delivery

This was a gift I bought for my parents and they absolutely love their fridge!

Easy to purchase and sent directly to our email. Recommend

The Geek Squad installed my TV and headphones. All work well. They were ontime and very helpful. The answering service to schedule the visit was terrible. I could not understand them nor could they understand me. They may say they speak English but I did not think they did well enough to be answering phones. Worst part of Geek Service. Need to bring to US.

So far all of my interactions with the squad have been very helpful and they are very professional

When I bought this fridge I knew it was the best, but for some reason I got the warranty and right away it crossed my mind it wasn't the smartest decision . How wrong was I . Later when it broke down I couldn't stop thinking what a scam the warranty had been .But my wife convinced me to call and to my surprise all of a sudden it became the greatest deal ever . They went through as agreed in the contract . What an opposite as with other warranties .I would definitely recommend it !

I absolutely love this Refrigerator, very classy looking and very clean and efficient.. I love the glass door where You just tap twice and You can see on before opening..