Customer Ratings & Reviews

I cant wait to utilize rhis service if need be! Im covered for years!

No matter how many times I cancel on you. The squad is always there for me.. Thank you :)

Agents very courteous and Professionals definitely recommend them

Geek Squad service was fast, professional, and easy! They hauled away my old chest freezer and brought in my new Samsung Freezer in less than 15 minutes! They arrived in the middle of the 4-hour delivery window and called when they were about 15 minutes away. Very happy customer! TN free warranty is just an extra layer of peace of mind since I've had an Freezer (not from Best Buy) break in less than 3 years.

Just what I needed. Works perfectly in the space and I can even roll it out to clean behind it.

Glad to know I have the product protection, pleased with my decision

I highly recommend purchasing the Geek Squad 5-year insurance plan for any appliance. We bought this with a refrigerator 4-1/2 years ago. Had recurring issues with the ice maker and since parts could not be acquired to repair it, we received 100% of the purchase price for the refrigerator to put toward a new replacement. Be advised that Geek Squad has up to 30 days to deliver parts, so repairs can take a while if parts are not readily available. Geek Squad dispatch team was easy to contact and nice to work with. They explained everything and assured me that if I was in a "no cool" condition that they would have activated coverage more quickly.

Love this fridge ...! soooo roomy ... ice maker is awesome... great lighting ...!!!

Great fridge, enough for a family of 4, the ice maker does not take up half the space as many do.

I bought this refrigerator 13 months ago and am very pleased with it. Haven’t had any problems with it at all. It is retro looking with the curved doors. Cools well. Delivery went great and they reversed the doors for me. This is smaller than my previous frig but holds everything I need for a one person household. Freezer is a bit small. I have thermometers in both freezer and refrigerator areas and they both hold temps well. Would recommend for people living alone or couples.

Amazing protection plan would buy.this 10 times over again.

This item is good Since I bought it, I never got any problem, and then gave me any trouble

Our refrigerator has operated without any issues since we purchased it in 10/2023.

Good value, worth the money and peace of mind. Great technicians.

I love this refrigerator. The ice comes in three different sizes and the water from the door is very convenient. The only problem with the refrigerator is that the shelves need adjusting to fit a gallon of milk to stand upright. I absolutely love this fridge.

Great service, very helpful during phone contact with questions.

I will never buy another appliance without GSP because most appliances will not last 3+ years - like it or not, thats the state of the things today. We have also tried Assurion thru Home Depot and GSP is 100x better - the phone service is easier to use, the technicians seem to be more knowledgeable and easier to work with. One time, Assurion sent a "technician" that did such a sloppy job with reassembly that we had to have a 2nd appointment to fix their issues.

Naomi provided phenomenal customer service during pickup

Purchased Geek Squad protection then needed service . It was eazy to set up then fixed. Then a problem arose extensive work done. After repairs it failed twice more for same problem and repaired. I couldn't get a replacement even due to same problem multiple times. So I would of given them 5 stars if they stood behind their replacement policy.

Last people who installed our refrigerator were AMAZING! Watch them Best Buy needs to make sure hire the right people we had really BAD experience with people installing our refrigerator. We had to almost change the same refrigerator 4 times because of their neglect installers. They even damaged our wooden floors. It was really a nightmare but Best Buy stepped up and made right! Such a good relief. Btw our refrigerator is the best, we loved it!