Customer Ratings & Reviews

There when you need them. Needed assistance with a refrigerator, they sent someone out in a timely manner, ordered the parts, returned and finished the job.

Until I receive the protection plan in writing, I cannot review it. My purchase depended on receiving a written copy. If past experience is any indicator, the plan will be great. Your Geek Squad, unlike your sales and billing departments, always exceeds my expectations.

This refrigerator is absolutely great!! I had to replace my older LG version and this one is such an upgrade. The ice cubes inside the door of the ice maker are just like the ice tray cubes. The one at the bottom is as well but bigger. I love this one! Nice upgrade LG!

The agents werr prompt, courteous, professional, efficient and on time.

not terribly easy to access service, don't know whether it is a function of pandemic & not as many people working but takes a long time to reach someone

Like any other insurance, it is worth it when you have to use it. It is a waste of money when you don't. One thing it, I haven't had any issues with BB "Geaksquad" warranty. I have used it a few I Times and I would get it if it isn't the same price as a replacement.

Like any other insurance, it is worth it when you have to use it. It is a waste of money when you don't. One thing it, I haven't had any issues with BB "Geaksquad" warranty. I have used it a few I Times and I would get it if it isn't the same price as a replacement.

So convenient and glad I have it. It will be worth having this if anything goes wrong.

Definitely a great deal in protecting our appliances

So far so good ; they have been responsive though I have only engaged with them due to the installation, we will have to see how it is after a while.

The install of my Samsung refrigerator and haul away of my old one was fast and efficient

The agent was extremely helpful and curious came in carrying the set up two floors and set it up programmed all the chanel's and even set up the remote then spent the time showing me how to use it

Very happy with new refrigerator and Best Buy’s customer service and percs for doing business with them

hopefully I will never have to use this on my refrigerator.

I AM ENJOYING THE DOOR IN DOOR FUNCTION. THE DOUBLE ICE MAKER IS ALSO VERY HANDY WHEN EXTRA ICE IS NEEDED. PLENTY OF STORAGE SPACE INSIDE AND I LOVE THE SLIDE OUT DRAWER IN THE BOTTOM OF THE REFRIGERATOR. WE LOOKED AT MANY MAKES AND MODELS OF REFRIGERATORS AND THIS ONE DEFINITELY HAS THE MOST BANG FOR THE BUCK! NO REGRETS PURCHASING THIS REFRIGERATOR.

We got this along with the Insignia 18.6 Cu. Ft. Bottom Freezer Refrigerator because... just in case! Hopefully we won't have to use it, though.

this is a necessary item. My prior fridge had a lot of issues with its ice maker and without this service i would have had a lot of troubles. In the end they refunded me my money to buy a new fridge.

I love the Geek Squad! They are always so friendly and patient. Besides that they all have a wealth of knowledge about a wide variety of products. If they don’t know they will defer to someone who does.

Excellent fridge coverage. Would Definitely recommend.

The agents installed my fridge. They were careful entering house and delivering the item. They have great customer service and answering my questions.