Customer Ratings & Reviews

We find the Geek squad to be I’m professional and helpful

We purchased the extended warranty and are soooo glad we did. Sorry but refrigerators are NOT made like they used to be. Cheep parts. BUY the warranty. BB/Geek Squad are the best. No hassle to get the repairs.

Best Buy has the best protection plans out there. I had use get a TV repaired and since they couldn’t repair it. They replaced it and gave me the exact value of the TV that I paid for it 3 years earlier. I now buy geek squad protection on all items!

I purchased this refrigerator earlier this year and it makes loud noises inside of it when doors are open and shut. The freezer is not airtight and frozen water droplets are all along the top of the inside edge

Haven't had to use this and hopefully won't need too!! It is nice for the piece of mind and not having to renew the manufactures warranty every year. I only buy these for big ticket items and only had to used this warranty once before and was pleased with the experience.

We purchased this extended warranty for the refrigerator since it seems to have many electronic parts.

In addition to the manufacturer warranty, this is worth it! Saves you the worry (and money) should something happen to your appliance.

I AM ENJOYING THE DOOR IN DOOR FUNCTION. THE DOUBLE ICE MAKER IS ALSO VERY HANDY WHEN EXTRA ICE IS NEEDED. PLENTY OF STORAGE SPACE INSIDE AND I LOVE THE SLIDE OUT DRAWER IN THE BOTTOM OF THE REFRIGERATOR. WE LOOKED AT MANY MAKES AND MODELS OF REFRIGERATORS AND THIS ONE DEFINITELY HAS THE MOST BANG FOR THE BUCK! NO REGRETS PURCHASING THIS REFRIGERATOR.

Would not buy anything without geek squad protection. Bought a game console for my kids recently, it broke like a moth after and i got it fixed no questions asked. For peace of mind and to protect your investment you are better off getting the service.

Hopefully i never need but if i do i know they have me covered

I've purchased many refrigerators for my home and properties but this one beats them all. With 4 different ice options to the size, its amazing.

Looks worth the purchase for high ticket items. Our last fridge compressor stopped working, so we are getting coverage this time on the new fridge, just in case. Hope to never need it.

Awesome services from Best Buy. I will buy more appliances from this store.

It's always better to have protection plan than nothing because you never know if your Refrigerator it's going to break down the road, after I let my old protection plan expire that's what happened to my old fridge after 11 years of service I had no protection plan and the parts are very expensive even if you want to fix it yourself.

I PURCHASED A TOTAL TECH PACKAGE, IT WAS WORTH IT, I WAS ABLE TO USE IT FOR EVERY PURCHASE. IT PAYED FOR IT SELF , I WAS ABLE TO SAVE A LOT OF MONEY AND WHAT EVER I PURCHASED IS COVERED WITH GEEK SQUAD, WHAT A RELIEF!

Geek squad is great ! why would'nt you get this for your purchases. We ve used it 2x on particular products and Best Buy was amazing.

Most of the time when something doesn’t work it’s a huge headache. Our new fridge quit within a week, called in and got a replacement. Replacement has worked great.

It is very satisfying to have the protection plan as it has come in handy in the past.

Well, good news is that it’s affordable and available. Always purchase extra protection. It is pretty seamless however if your fridge broke it doesn’t provide you a spare fridge while you’re waiting for parts to arrive or your exchange. Also, if they decide to exchange say in year one, than you lose the original extended warranty, it is not transferable and not protated as a credit.

Utilized my geek squad protection after my dishwasher went out 15 months after purchase. Tech came 8 days later and said he’d have to order the part and it could be another 8 days. Pretty standard as far as warranties go, but still frustrating for such a new product.