Customer Ratings & Reviews

I purchased this in case I need it. The plan will cover any issues that I am worried about in the future. I normally dont buy warranties but this one is perfect

I’m so confused. I bought an Insignia refrigerator in Oct 2020. The freezer fan is starting to get super noisy. I’m so disappointed. I have the Geek Squad plan but when I called they said I have to come into the store to set up an exchange. They transferred me over to Insignia. Insignia said I need a GSS number? I was on hold for over 30 min. I just want my fridge fixed. I love it otherwise. So frustrated.

we connected our waterline right away, did not need the service people to help because it was so easy

Geek squad is definitely worth purchasing. Great customer service and willing to help you out. They make sure they get the job right

This is a great added protection to your purchase. I have had to take advantage of this when my product stopped working and Best Buy is great to work with and loads of communications along the way.

The installer mounted everything and all is well, 5 years plan extended wrty seems good.

Peace of mind is priceless and when an appliance fails you want trusted experts to make repairs with no worries about the quality of their training and their ability to make the repairs in the proper way with the correct factory parts. I wish they were available for car repairs.

They are always friendly and professional when needed !

This is the best insurance on appliances, patronize it.

It’s great no problems with it they don’t make much question they focus if to give you the best service

Geek sqaud service is the best, no wories no hassles, you have a problem and geek squad takes care of it.

They always provide outstanding support and service anytime I have a product issue. I would highly recommend spending the extra money to purchase one of these plans. It's better to have the peace of mind.

Got the protection just to be on the safe side. Very nice to speak with when delivered

Bought for a rental property. Seamless installation and when purchased it was one of the only units in stock. It has been fine since it was installed.

I have not needed to use my warranty yet, but Hallie was very helpful when I needed help with an installation problem. After talking to the salesperson, managers, etc. Hallie finally heard me and helped with my problem. She encouraged me to keep my warranty. Thanks, Hallie.

The Geek Squad Product Protection Plan is great! You never know when you'll need it or if Geek Squad will be needed to repair/fix any issue. I always get the plans for my purchases as extra protection.

Geek Squad is Always prompt with helping out when in need!!

Geek squad is very well staffed and has people that actually know what they are talking about.

After only having my new appliances for less than two weeks I call geek squad for help on my stove light. Only to find out that they do not have LG support in my area so they were not able to help me and I would have to call another number through an LG supplier direct. It took over two hours of phone calls to get help

If you want peace of mind this product is the one. I don't have to worry about broken or failures parts.