Customer Ratings & Reviews

I haven't had a chance to use the service agreement but if I do it's there very happy with my purchase

always had to go through corporate escalations customer service, but once you get them. it's all easy and they care.

This is the first time getting Greek Squad, but after reading all the bad reviews from all the refrigerators I wanted more insurance, I hope I don't need the protection but if I do I hope they will honor their contract in the proper fashion

You can’t go wrong after a couple years everybody always wonders about the device that they got a few years ago and one new it’s going to die but when you have geek squad no need to worry they will just give you a brand new one

So far so good. Have not had any issues with our new appliance, but feel great knowing that we have the Geek Squad ready to come out an help as needed.

I could not function without Geek Squad support. I have had their service for years and call on their help fairly often. Their ability to remote in and fix whatever is happening is priceless. Rarely have to take computer to store for service.

Haven't needed them yet! But sure am glad they're there.

Not worth the risk of not adding on an extended warranty. Too early to tell if it is a quality service.

The warranty is good but there are a few items you should red in fine print. As with my experience with broken TV, the item is taken and they can take time to repair it and you will be without the appliance for a few weeks. Bestbuy tries to sell it to you. Often unnecessary if too expensive. Take it if you must

The technicians delivered and mounted my refrigerator and provided me with the necessary operating instructions and filter usage

Good idea to get something like this to protect your purchases

Installed refrigerator in less then 30 minutes explained all the options were very professional and friendly

They are helpful. When I call for service they set a date and are on time when they come to the house. They fix everything I have called them on.

Seems silly to review something I haven't used yet (and hope I never have to, actually) but I hope to win the gift card, so here it is.

Soon after my freezer was delivered and turned on one of the shelves shattered. I called the Geek Squad and they they arranged for a replacement to be sent out a couple days later. Everyone was so nice and I am happy with my purchase.

great service ! friendly and knowledgeable staff that answered all needs

[Employee of bestbuy] Very nice for the price, bigger than expected, had a great delivery and order experience!

It is very satisfying to have the protection plan as it has come in handy in the past.

I purchased this policy because it was 1/2 price and was the same price I would pay to get a backup device installed in my car. So for the same money, I got the install and year of geek squad service. I saved on my Apple care too. If the price was 150 a year again I might buy it again.

Awesome warranty for great quality products, Trustworthy