Customer Ratings & Reviews

I'll give 5 stars for the option to protect my device. I haven't had to use the protection yet though, so 5 stars just for the ability to do so. This is useful since it is for a washing machine.

Excellent space savers. Look small but surprisingly

Only issue I have is that the geek squad service does not really kick-in for repairs until the manufacturer's warranty expires

Always get geek squad- I don't know anything else but it makes me Feel better knowing I have coverage

Very satisfied with delivery of washer.Tech was very courteous and professional. Followed all covid protocols.Could not ask for better service

Haven't had to use it but I am glad I have it for the just in case. And I got it for a good price

I have purchased washers and dryers from Best Buy over the years and the warranty on the washer has always paid itself off. I would recommend at least buying the warranty on any washer purchased.

This washing machine only lasted for one year and five months before it broke down. The hot water inlet valve stopped working and the gears under the tub started whining loudly. I was able to receive a new one only because I purchased a Geek Squad warranty for 5 years. I then purchased a new warranty and hoses for the replacement for $250 for a new warranty and hoses incase this one decides to break down. One last complaint I have about the extended warranty is if you file a claim they will void the warranty, yet no other warranty company will void your contract for a repair or replacement until your 5 years you paid for is actually done. I advice anyone making a big purchase ticket item to find an outside warranty company which will guarantee you the full term contract for the 5 years.

Getting this protection plan never goes wrong. You never know if you need it and it’s not that pricey in my opinion

I tend to buy warranty for my products, it gives me a sense of security in case anything happens. Will definitely continue to do so for my other products!!

The 2 agents installed my new washer and tested everything and gave us a quick training on proper use of the new washing machine. Prompt and courteous service

Many may not need Geek Squad Protection depending on what you are buying, but it's definitely a good option to have in case you require assistance or are buying something prone to have problems.

Great Protection! Highly recommend anyone investing in washer and dryers to consider protecting your purchase with Geek Squad! The Best!

i called about washer not working they sent a third party tecnician out. it was an 8 hour window wait on the day for them to come. they diagnosed the problem and had to order the part. and scheduled the repair for the following week. 4 weeks of the part not coming in and rescheduled repair appointments i had to call best buy back about the issue. they have now rescheduled me for another technician to come out with a 4 hour window to show up for repair. so im going on over a moth without a washer that i paid over $700 after the extended warranty.

HAVE NOT HAD TO USE YET BUT FEEL BETTER KNOWING I HAVE IT

I love to have someone who is knowledgeable on the computer. I need some help in installing somethings and he was great.

Replaced my old washer since it broke too many times, gave me the value of the washer back in a gift card to buy a new washer.

i PRICED OTHER EXTENDED WARRANTIES BEFORE I BOUGH THE DRYER. BEST BUT HAD THE BEST PRICE. HOPE I NEVER HAVE TO USE IT BUT KNOWING IT IS THERE GOOD TO KNOW

Good fast delivery, nice seller Good seller,I am very happy

So far we haven't needed it. But it's good to know we have it. Our last washer , manufactured by a different company crashed and burned in 4 years. The one before that lasted over 20 years. Samsung makes a great product.