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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5683 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 5,683 reviews
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a relief to know that if something happens the appliance will be repaired at no cost. It will also be replaced if it can't be fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safety

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully we don’t have to use this but in the past with major appliance, we had issues and with this protection plan we feel safe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have Not used this product yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I want my 25 Best Buy Points, so here goes. I bought the Geek Squad Protection Plan with hopes they cover and/or fix everything the plan states they will. Have not had to use it yet. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work from the Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was installed nicely as requested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad I got the extension. Best Buy offered good deals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny, it’s a piece of mind. Just in case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy - Worth the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never been a fan of extended warranties (if the product is quality, why need it?). Bought a refurbished floor model washing machine that failed after 3 weeks. I call and no hassles and it was replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installe my washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an ok job installing my washer. Did quite get it leveled right. I had to have someone else to come out and get it leveled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and very happy with the customer service at Best Buy. I would recommend to family and friends

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hey there, Stan! We're glad that you're happy with the service you've experienced and privileged to be there for you whenever you need us. Please let us know if you need any help or have any further questions!

  • Rated 5 out of 5 stars

    Good to not have to worry about repairs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s a good idea to get an extended warranty for the piece of mind knowing that if it breaks after the warranty runs out you don’t have to worry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy to get the protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worth to get the protection specially for expensive items. They even exchange our refrigerator without any cost.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer Maytag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t called the geek squad for my washer yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work well, needed to replace two washers and there wasnt any issue with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everybody needs to get the warranty totally worth extra cash

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad dependable and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very easy to deal with and heloed install as promised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better to purchase protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better to protect yourself now and pay up front for protection versus paying a ton more if you did not purchase any type of protection. Appliances are not built like it used to in the past

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    we chose to get the5 year plan

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it truly was a good value to insure our new appliances with this 5-year Geek Squad review/ one repair call would probably cost at least the cost of the protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maytag Power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer. Super quick and quiet. Stackable looks great. And I have not ever pressed the big extra power button yet. Solid build

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d love it the quality is pretty much the item was expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service! Plus, my appointment was schedule quick.

    I would recommend this to a friend